murphyslaugh
Newbie
Hi everyone, I will be sharing my tata indicom experience in this thread and will try to give an unbiased view of my opinion. Had come to bangalore 2 months ago. the first thing i did before checking out which broadband connection to go for was to visit this site. Found a lot of opposition to tata indicom. everyone was gung ho about airtel on this site. Finally decided to choose airtel. Called the customer care. They said within 2 days would revert back with feasibility of connection. They did not call me so i called them on the 3rd day. They said that they cannot provide a connection to me. The reason being all connections were full. This was pretty frustrating and i talked to the area sales manager of the area and told him that "how on earth can you refuse giving a connectcion to me". he said he is sorry but he cannot provide it. i asked him for a timeline and he said he could not give me one. I waited for around 2 weeks thinking about what to do. finally decided to take the plunge and go for tata indicom. The guys very very prompt in collecting the money and all formalities. The first thing that i like about tata indicom is their tarrif structure. it has plans for all kinds of user needs. I took Quick power 360 (2mbps for 360 hours, 6 months validity). if fits my bill perfectly as i have a laptop which i use both at office and home. so i need something which can give me good speed. i think only bsnl provide a plan similar to this but its too long a wait. They told me i will have a connection in 7 days. after 7 days i was frustrated that nothing happened. i called up the sales guy and he told me 10 days. i called up the area sales manager and he never picked up my calls. but atleast the sales guy was pretty prompt in picking up calls. Their call centre sucks and is no use in such situations. after 12 days i called and he said sir please wait for saturday ( it was tuesday that day). i told him i am cancelling my cheque as i am frustrated and then he puts up this silly argument that you've waited for 12 days, what's 4 more days. i was seriously thinking about cancelling my cheque but somehow i thought trying airtel again might take even more time. the engineer came on saturday and gave me his own number in case of any queries. also told me that delay was because they had to set up a new server ( which even the sales guy told me about at the time of taking money - he had said 7 days then). also said that earlier we used to tie up with cable operators but there were issues with that and now they do the entire thing themselves I got my connection on 24th june. i only connect during nights and entire day on weekends. it costs rs 8.5 per hour but for 2mbps its worth it. till today i have always got consistent speeds of 200KBPS ( yes capital B = 1.6Mbps) minimum whenever i connect to the net. The speeds are really amazing. i have had one day of disconnection till now. i did not call the call centre and called the engineer. he told me they were extending the line as they had to set up a new server there. told me it woudl work the next day. the next day without informing me in advance 2 guys from tata indicom came to my place and checked if my connection was working. that was something i never expected from the tata guys. Recently i had an issue with billing. i have a prepaid connection. it was 1pm and i was just checking my usage and it showed that i was billed for net use upto 3 pm for that day !! i was billed for time that had not even happened !! i called up the call centre and he said he'll do something about it. for the next week i was not able to check my broadband usage itself. i thought these guys had simply cut my viewing capabilities itself. anyway i checked yesterday and it worked. i've been too lazy to track down 17 rs of overbilling. in fact the service has been so good that i don't mind being overcharged 10% also. overall i'm happy with this connection and tata would be my first choice in the future too. let's just hope they don't dissapoint me in the future. i guess my experience has been like "crazysah" till now. It's not even a month till now but still i love my speeds. i download on an average 700 mb per hour from link-removed.com torrents depends on availability but i've gone to 150 KBps Will update this thread in case anything new happens in my broadband experience 🙂