My exprience when shopping at multilinkonline [dot] com via PayUMoney

pothi

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#1
I wanted to buy MikroTik hap ac2 . Since, multilinkonline is one of the official suppliers / distributors of this product (in India), and since it offered the lowest price, I decided to buy from their online store?!

They use 3dcard for the storefront and payumoney as the payment gateway. The payment went through from my end during the checkout / payment processing, but in the end, all I got was an error (saying payment didn't complete, so I wouldn't be charged). But, my credit card was indeed charged and I could see the payment settled to multilinkonline through Payumoney. Payumoney has the option to see the status of the payment.

Tried contacting multilink via email. No response. Filled a dispute in Payumoney. No response from their end too. But, usually, their standard response is to ask the seller to refund the money so that they can refund it to my credit card. I haven't seen anyone successfully filed a dispute in Payumoney and got the money back. Probably, I haven't searched enough.

I will update here if I get any positive response from multilink or payumoney.

Planning to file a chargeback from the credit card issuing bank (Axis bank). Has anyone successfully filed a chargeback and got the money back?
 
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Smh

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#3
did multilink replied to your queries before your payment failed ? usually Indian business don't bother replying to emails specially on weekends.
 


pothi

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#4
Thanks @sachinbr. I wouldn't mind waiting. The hassle of going through all these, for weeks, would be frustrating indeed.

@Smh... I ordered on last Thursday (around 8 in the morning). No, I didn't email them before. Because, I don't usually contact before ordering. But, it seems to be a good practice to contact any new online store before ordering. It was my mistake.

Just after the payment failure, I did contact them through multiple means after each passing day.
 

Smh

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#5
you should not have bought it from their website :eek: who knows if they are even monitoring sales on their website. It doesn't look like an active store how you could trust it.

Best option would be to contact your credit card company immediately and raise a dispute.
 
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pothi

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#6
Axis bank credit cards have a dispute time limit of 26 days. So, I am going to wait for a week to give the benefit of doubt to both multilink and payumoney.

I used payumoney earlier (a couple of years ago, I think). That time, I had to manually release the money. At that time, the seller contacted me via email and asked me to release the funds. In that case, it was all smooth, as we had emails throughout the communications. So, I can file a dispute if seller wasn't genuine.

I haven't called them, until now. But, planning to call them starting tomorrow. The only problem with calling is that they can drag the issue forever. By that time, the credit card company's dispute time limit may have gone through. :(
 


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varkey

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#7
Not sure of their online site, but I have ordered over email ie I contacted them over email, got the quote, transferred the amount by NEFT. The product was dispatched shortly, no issues at all.

Give them a call, perhaps the order/amount is just stuck in a limbo state.
 
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pothi

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#8
That's great to know.

I have emailed them as well (3 days ago and then 2 days ago). No reply from them. Assuming it is a public email address, can you please share their email?

I really want to purchase the product (and more products from them, since their prices are traditionally lower than any other dealer for Mikrotik in India).

PayUMoney has some details on how the payment works and where the money is. Currently, as per payumoney, the money is released to Multilink's Payumoney account. I can't have any further details as it'd be a violation of privacy from their part. But, I've filed a dispute with them too. I don't think they'd do anything in it. Because, another buyer who had a similar case as mine, has got only a standard (useless) reply as can be seen at [Resolved] Payumoney — goods not received.. seller did not refund amount paid (this is probably an old thread, as it happened on April 2018). Payumoney may have improved by now.