Hello everyone,
I've been lurking on this forum for a very long time now and I finally made a throw away account to pass on an important message to the community.
Recently, after having gotten really frustrated with the entire FUP/pseudo-high-speed-broadband thing (and the lack of meaningful alternatives here in Chennai), I looked up all the email IDs of BSNL managers and sent them an email requesting a single thing - offer us a 1Mbps no-FUP plan around the Rs. 1000 mark.
Now, in the email, I said that a lot of people were very frustrated with the status quo and that a lot of people are actually demanding something like this. This evening I received a small reply stating -
Respected Sr.Officers
Kindly see the trailing customer mail. Forwarded for your kind attention and to take-up with Corporate office if required, please.
The customer mail-id is :
----------------------------------------------------------
Now I think it would mean something if everyone here could also mail these folks asking for the 1Mbps thing. If they see enough support they just might do it!
I've pasted the text of the mail I sent, below -
My name is and I am a resident of Chennai who has been using BSNL's broadband services for many years now. I have been using your broadband services since as early as 2004. For as long as I can remember now, my internet's average speed has been somewhere in the region of 512 Kbps (Kilo BITS per second). Yes, BSNL does offer "high speed" plans but these are crippled since BSNL implements a Fair Usage Policy (FUP) with caps set at data amounts as low as 8GB. In today's world there is not much you can do with 8GB at ~1Mbps (1 Mega BIT(s) per second).
I am an ardent gamer and I love watching videos on youtube and I skype a lot. With the kind of plans you have, I can do none of these. For example, I regularly connect to servers in Europe and the kind of latency your network provides (~300 ms ping on average), a lot of what I try to do (play games) actually just fails most of the time. Maybe for people like you, games might be for kids but for me it is actually a very serious pursuit. And for people like me, the kind of service BSNL provides is inadequate. Given the lack of private players in the industry with reasonable plans, I am forced to stick with BSNL.
I would be really, really happy if BSNL launches a simple broadband plan at Rs.1100 which offers a 1Mbps (1 Mega BIT(s) per second) plan with NO Fair Usage Policy (FUP). What this means is that you don't throttle down the 1Mbps speed down to something absolutely meaningless like 256Kbps (Kilo BITS per second) once you cross some threshold like 10GB. This is a demand a lot of people from the metros have been making for a very long time now. The internet won't wait for India. In today's situation your connection speeds are barely enough to load images. If you don't believe me, you can try this for yourself. Go to imgur (a popular image hosting site) and try to load the images there from some random BSNL connection at an average household. You'll realize what a huge pain it is waiting for images to load because it is a 256Kbps connection. Of late, with rapid updates to email services (read Gmail and Yahoo!) it has become near impossible to login to check emails too. Point in case being the fact that Yahoo mail takes a ridiculous amount of time to log in if you're on a connection that's slower that 1Mbps. The simple truth is that this is not an issue about "Indians don't have much to do on the internet" but that the content (because of quality upscaling) on the internet has grown in volume. So while a 8GB FUP cap might have made sense way back in 2007, it is absolutely meaningless in today's context.
If you don't trust what I say, please visit this popular Indian broadband related forum named India Broadband Forum. Look at the kind of opinion people have about BSNL's service.
I sincerely hope that someone or the other reading this email pays heed to it and takes PROMPT positive actions regarding what I have said. I wish my dream of a decent internet connection comes true. Yes, India has a lot of people who have never even seen computers but that doesn't mean those who have computer access shouldn't have decent access to the internet.
I have no intent of offending or slighting anybody. I have written such a blunt mail in hopes that it will carry across the chagrin I experience on a daily basis.
Kind regards,
-----------------------------------------------------
Here's the list of email ID's I mailed this to - gmbbchn@bsnl.co.in ; ifa_chennai@bsnl.co.in ; pg_chnbbs@bsnl.co.in ; pg_chntr@bsnl.co.in ; pg_chnse@bsnl.co.in ; gmcentral_chennal@bsnl.co.in ;cgm_chennai@bsnl.co.in ; cmdbsnl@bsnl.co.in
Please help! I think it's time we tried something.
BTW, this is not spam.
I made a throwaway because I don't want to sign up on the forum. But I am a regular visitor here though. : )
Hello Chromaniac, iChaitanya (I hope I spelled that right) and the others who keep this place alive.
I've been lurking on this forum for a very long time now and I finally made a throw away account to pass on an important message to the community.
Recently, after having gotten really frustrated with the entire FUP/pseudo-high-speed-broadband thing (and the lack of meaningful alternatives here in Chennai), I looked up all the email IDs of BSNL managers and sent them an email requesting a single thing - offer us a 1Mbps no-FUP plan around the Rs. 1000 mark.
Now, in the email, I said that a lot of people were very frustrated with the status quo and that a lot of people are actually demanding something like this. This evening I received a small reply stating -
Respected Sr.Officers
Kindly see the trailing customer mail. Forwarded for your kind attention and to take-up with Corporate office if required, please.
The customer mail-id is :
----------------------------------------------------------
Now I think it would mean something if everyone here could also mail these folks asking for the 1Mbps thing. If they see enough support they just might do it!
I've pasted the text of the mail I sent, below -
My name is and I am a resident of Chennai who has been using BSNL's broadband services for many years now. I have been using your broadband services since as early as 2004. For as long as I can remember now, my internet's average speed has been somewhere in the region of 512 Kbps (Kilo BITS per second). Yes, BSNL does offer "high speed" plans but these are crippled since BSNL implements a Fair Usage Policy (FUP) with caps set at data amounts as low as 8GB. In today's world there is not much you can do with 8GB at ~1Mbps (1 Mega BIT(s) per second).
I am an ardent gamer and I love watching videos on youtube and I skype a lot. With the kind of plans you have, I can do none of these. For example, I regularly connect to servers in Europe and the kind of latency your network provides (~300 ms ping on average), a lot of what I try to do (play games) actually just fails most of the time. Maybe for people like you, games might be for kids but for me it is actually a very serious pursuit. And for people like me, the kind of service BSNL provides is inadequate. Given the lack of private players in the industry with reasonable plans, I am forced to stick with BSNL.
I would be really, really happy if BSNL launches a simple broadband plan at Rs.1100 which offers a 1Mbps (1 Mega BIT(s) per second) plan with NO Fair Usage Policy (FUP). What this means is that you don't throttle down the 1Mbps speed down to something absolutely meaningless like 256Kbps (Kilo BITS per second) once you cross some threshold like 10GB. This is a demand a lot of people from the metros have been making for a very long time now. The internet won't wait for India. In today's situation your connection speeds are barely enough to load images. If you don't believe me, you can try this for yourself. Go to imgur (a popular image hosting site) and try to load the images there from some random BSNL connection at an average household. You'll realize what a huge pain it is waiting for images to load because it is a 256Kbps connection. Of late, with rapid updates to email services (read Gmail and Yahoo!) it has become near impossible to login to check emails too. Point in case being the fact that Yahoo mail takes a ridiculous amount of time to log in if you're on a connection that's slower that 1Mbps. The simple truth is that this is not an issue about "Indians don't have much to do on the internet" but that the content (because of quality upscaling) on the internet has grown in volume. So while a 8GB FUP cap might have made sense way back in 2007, it is absolutely meaningless in today's context.
If you don't trust what I say, please visit this popular Indian broadband related forum named India Broadband Forum. Look at the kind of opinion people have about BSNL's service.
I sincerely hope that someone or the other reading this email pays heed to it and takes PROMPT positive actions regarding what I have said. I wish my dream of a decent internet connection comes true. Yes, India has a lot of people who have never even seen computers but that doesn't mean those who have computer access shouldn't have decent access to the internet.
I have no intent of offending or slighting anybody. I have written such a blunt mail in hopes that it will carry across the chagrin I experience on a daily basis.
Kind regards,
-----------------------------------------------------
Here's the list of email ID's I mailed this to - gmbbchn@bsnl.co.in ; ifa_chennai@bsnl.co.in ; pg_chnbbs@bsnl.co.in ; pg_chntr@bsnl.co.in ; pg_chnse@bsnl.co.in ; gmcentral_chennal@bsnl.co.in ;cgm_chennai@bsnl.co.in ; cmdbsnl@bsnl.co.in
Please help! I think it's time we tried something.
BTW, this is not spam.
I made a throwaway because I don't want to sign up on the forum. But I am a regular visitor here though. : )
Hello Chromaniac, iChaitanya (I hope I spelled that right) and the others who keep this place alive.
