Omkar Sawant, a commuter who witnessed the incident said, "The Badlapur fast local was supposed to take a scheduled halt in Mulund at 11.24 am. All of us commuters were ready to board the train. But it didn't stop and skipped the station. The passengers in the train supposed to get down at Mulund pulled the chain, after which the motormen applied emergency brakes. By that time, the train was completely out of the platform."
"The motorman was careless and the guard was rude to commuters. When the women supposed to get down at Mulund requested the guard to reverse the train so they can alight on the platform, he said, 'chup chaap aage ke station pe utar jao' (keep quiet and get down at the next station). All of this happened within a couple of minutes and was captured on the CCTV footage of Mulund station's platform 3," he added.
