hi guys, i am on MTNL 749 NU (DELHI).
I downloaded some stuff from 12 to 8 in morning! 12 to 6 was one session (mtnl default), and second session lasted 6 to 9 AM (forgot to switch off router at 7:50AM as I usually do!)
Now, in session history it shows 535.9MB downloaded, and i have been charged with 178.63 MB off my day usage! This has hurt me a lot and now, I am over 1300 MB! 🙁
I emailed helpdesk and got this response!
EMAIL 1:
I am using TRIB 749NU. Yesterday night i had about 241MB left in my account (TEL. NO. 26***).That was, after 12 AM (21 July, 2008).
I downloaded some files during the night and downloading continued
till 7:42 AM in the morning (IST). My computer SHUTDOWN at around 7:45 AM, but i forgot to switch off the router (DSL-502T) and switched it off at 9 AM (IST).
Now when i checked my account, it shows only 79 MB left!
This is not acceptable by any account. Please rectify the error and
creditmy account with the MB that were left the previous night
(241MB).
EMAIL 2 (the next day when no response received, CC to GM, BroadBand):
A whole working day is over and I didn't receive a reply neither a
confirmation from the helpdesk. This is no way of treating a customer.
EMAIL 3 (THEIR REPLY)
R/Sir,
The primary requirement of Night Free Plan is Switching off modem at 00
and 8.00 hours otherwise Customer will be charged on prorating basis
Thanks
With regards
MTNL Internet Helpdesk
T.No. 1504/22221504
MY REPLY TODAY (JUST NOW)
But in this way i have lost 161MB which I didn't use! This is not fair in any terms.
Sometimes customer does forget to switch off the router, but for this you cannot blame him/her. And this is the first time such a thing has happened to me in 3 years of connection!
Please consider this and credit my account with the MB's.
Kindly confirm whether you will be crediting 187312020.66 bytes= 178.63MB to my account or not?
What should I do now? I don't think they will credit my account with 178MB 🙁
Whom should i contact?
I downloaded some stuff from 12 to 8 in morning! 12 to 6 was one session (mtnl default), and second session lasted 6 to 9 AM (forgot to switch off router at 7:50AM as I usually do!)
Now, in session history it shows 535.9MB downloaded, and i have been charged with 178.63 MB off my day usage! This has hurt me a lot and now, I am over 1300 MB! 🙁
I emailed helpdesk and got this response!
EMAIL 1:
I am using TRIB 749NU. Yesterday night i had about 241MB left in my account (TEL. NO. 26***).That was, after 12 AM (21 July, 2008).
I downloaded some files during the night and downloading continued
till 7:42 AM in the morning (IST). My computer SHUTDOWN at around 7:45 AM, but i forgot to switch off the router (DSL-502T) and switched it off at 9 AM (IST).
Now when i checked my account, it shows only 79 MB left!
This is not acceptable by any account. Please rectify the error and
creditmy account with the MB that were left the previous night
(241MB).
EMAIL 2 (the next day when no response received, CC to GM, BroadBand):
A whole working day is over and I didn't receive a reply neither a
confirmation from the helpdesk. This is no way of treating a customer.
EMAIL 3 (THEIR REPLY)
R/Sir,
The primary requirement of Night Free Plan is Switching off modem at 00
and 8.00 hours otherwise Customer will be charged on prorating basis
Thanks
With regards
MTNL Internet Helpdesk
T.No. 1504/22221504
MY REPLY TODAY (JUST NOW)
But in this way i have lost 161MB which I didn't use! This is not fair in any terms.
Sometimes customer does forget to switch off the router, but for this you cannot blame him/her. And this is the first time such a thing has happened to me in 3 years of connection!
Please consider this and credit my account with the MB's.
Kindly confirm whether you will be crediting 187312020.66 bytes= 178.63MB to my account or not?
What should I do now? I don't think they will credit my account with 178MB 🙁
Whom should i contact?