MTNL Mobile: Number Suspended!

  • Thread starter indianarchie
  • Start date
  • Replies: Replies 11
  • Views: Views 19,095
I

indianarchie

Regular
Messages
270
Location
NA
ISP
MTNL Xpress Non-combo 650 Unltd.
Since the last couple of days, When I try dialling my mobile from any other cell/landline, I get the message that (My) number has been temporarily suspended. I am also not able to call/message from my cell, nor can I receive messages on the cell. I cannot even check my balance (Though I know it has not run out...around 80 bucks is left.) Due to this my cell is basically useless for calling/messages. In the afternoon 2 days back I had sent some messages and browsed on GPRS for around 5 minutes successfully, but by evening I was getting the Temporarily suspended message. I dont know why this is happening. Can anyody enlighten me, please!This is the first time I am facing this problem. What should I do? Whom should I approach? My provider is Prepaid MTNL Dolphin/Trump from Mumbai.
 
Sushubh

Sushubh

Admin
Staff member
Messages
394,624
Location
Gurgaon
ISP
Excitel
Airtel
maybe mtnl failed to verify ur address...
 
I

indianarchie

Regular
Messages
270
Location
NA
ISP
MTNL Xpress Non-combo 650 Unltd.
The number has been with me for around a year now and working just fine till 2 days ago. Also the day it stopped working It was working till the afternoon that day. And even today, I was able to access teh GPRS network. But other functions are not working. Also, no one has come to verify the address as far as i know. ANy idea what I should i do?
 
Sushubh

Sushubh

Admin
Staff member
Messages
394,624
Location
Gurgaon
ISP
Excitel
Airtel
i think the telecom companies are now supposed to verify the address of cell phone owners every couple of months. u can try cehcking with the customer care of the service...
 
I

indianarchie

Regular
Messages
270
Location
NA
ISP
MTNL Xpress Non-combo 650 Unltd.
So if they dont verify, then my number gets suspended without any warning or fault on my part?? how shitty is that!
 
Sushubh

Sushubh

Admin
Staff member
Messages
394,624
Location
Gurgaon
ISP
Excitel
Airtel
first. this is not confirmed. i am just speculating that this might have happened. companies have their own issues. they are under pressure from regulatory bodies to disable the connections which are registered from fake addresses. :p
 


G

GSV13

Special Member
Messages
1,099
Location
NA
ISP
Triband 2mbps
No address verification is only reason
 
I

indianarchie

Regular
Messages
270
Location
NA
ISP
MTNL Xpress Non-combo 650 Unltd.
Yeh kya jhanjaat lag gayi mujhe! So how do I solve this problem? Does anybody know the helpline numbers where i can call?
 
vebk

vebk

Mr. Advocate
Messages
2,214
Location
New Delhi
ISP
Airtel 8 Mbps 'Unlimited'
Am I the only one who finds it ridiculous that people post such problems to these forums without even contacting customer service?!?!?
 
M

max

Regulars
Messages
2,750
Location
NA
ISP
MTNL
no vebmetal you're definitely not a weirdo....i too think the same :p Its a simple matter of dialing 1503 from his cell / landline and talking to the CC :p
 
I

indianarchie

Regular
Messages
270
Location
NA
ISP
MTNL Xpress Non-combo 650 Unltd.
Actually I did dial 1503. They noted the number down and said they would check. After that I havent heard anything from them.
 
M

max

Regulars
Messages
2,750
Location
NA
ISP
MTNL
Hello?? Its MTNL...! You gotta call them! They WONT call you... How old did you say you were?