MTNL Download speed

[Ishu]

hi i hv mtnl 749NU plan and am experiencing vey low dwnld speeds like 25-30 KBps. everybody i know gets like 100-200 Kbps speed. can anyone sort this problem for me plz and also can u post ur download speeds.

 

[amish]

check ADSL status page. make sure it shows 2048kbps and not 256kbps. if it shows 256kbps then go to ur exchange and meet the broadband dept head.u may complain to 1504 but it may work, it may not. so if u r in hurry to get 2048 then exchange it best place.

 

[Ishu]

this is what it shows............Line Rate - Upstream (Kbps): 256 Line Rate - Downstream (Kbps): 288 LAN IP Address: 192.168.1.1 Default Gateway: 59.180.127.254 Primary DNS Server: 59.179.243.70 Secondary DNS Server: 203.94.243.70

 

[boygr8]

u r synced to 288 kbps whereas u shud be synced to 2048 kbps. Call MTNL and register ur complaint

 

[amish]

yes thats the problem. go to exchange or call them and tell them that ur ADSL page shows on ly 288kbps whreas on 749 u shud get 2048

 

[Motorazor143]

well, call the customer care 1504 and register a complaint there

 

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[stuge]

@Ishu:you will need to bombard them with phone calls,emails or else they will not change your speed to 2mbps that easily

https://broadband.forum/mtnl-broadband/21110-only-256kbps-749nu/2/#post156305

 

[essbebe]

MTNL MUMBAI :: COMPLAINT ONLINE
for online complaint.

 

[boygr8]

He is from delhi

 

[ashishgoel]

email to GM BB and ur area manager

 

[Motorazor143]

That BB one really helps...personal experiance🙂

 

[Ishu]

i have mailed my complaint at bbspeed@bol.net.in
and now im waiting..........................

 

[Motorazor143]

ur problem might be solved by 2marrow...best of luck🙂

 

[kingpin]

if lucky in a day or two..... else make sure you go to the local exchange.... following up on things is very imp.... especially with MTNL....

 

[delhiguy2k]

well, call the customer care 1504 and register a complaint there

If the customer care guy at 1504 misbehaves with you or has an attitude problem, what do you do? My experience with 1504 has been very bad... they always talk as if they are not accountable for anything, and are there just to answer calls & earn their daily wages... customer gaya tail lene...