MTNL Broadband: 256/512 combo unlm - Billing Glitch while processing revised rates ?

genexed

Regulars
[OP]
Regulars
Mar 13, 2005
376
5
Hi, I've been using 512 combo Unlmited plan and paying 2000 Rs with 500 free calls(excluding tax). MTNL has recently reduced the rates to 1300 and I'm suppose to be paying 1300 + modem rent + tax. I have just checked on MTNL Billing site and they have billed me additional Rs. 500 as monthly rent whoa!!! Obviosuly there was some glitch while processing revised rates and they r treating me to be on 512 unlm and not 512 combo umlimited.Can you guys check if its same for all or I am just an exceptional case. Edit : since it seems that all combo users have been overcharged i have changed the subject. Sunny
 

Motorazor143

Regulars
Regulars
Dec 24, 2007
2,019
30
yeah there seems to be something wrong wid my bill too..i was earlier on 899 Combo..my bill use to be 899+ taxes..No rent..I migrated to 599 Combo and now bill is 599+ 100 Rs rent + taxes..I'm not sure why they r including rent in Combo plans??:confused::confused:
 

genexed

Regulars
[OP]
Regulars
Mar 13, 2005
376
5
Can anyone else confirm if they are also billed wrongly. You can check the bills from this link

Login

Just login and click "unpaid pills"
 


scrizer

Newbie
Oct 31, 2006
5
0
yh dude the same thing happend wid my bill tooo. i have also been charged Rs 500 extra as phone rent ( 1299 + 500 ) . i went to the mtnl office 2day n met the accounts officer he said he will look into the matter.
 

shine

Newbie
Sep 2, 2008
33
0
Mumbai
Oh! thank god! i m not alone..yes same thing with me i was on 500(450 free calls) +199(400mb free) plan and migrated to combo 649 with 200 calls free + 5GB data free..my bill is 649 + 500 +tax but it should be 649+tax. they have charge 500 extra.
 


kapur

Newbie
Nov 16, 2007
21
0
similar thing with me i m into 599 combo plan unlmtd@256 + 100 calls free but they have charge extra 100 for telephone rent.
 

Motorazor143

Regulars
Regulars
Dec 24, 2007
2,019
30
yeah they are charging 100 Rs extra..Need to get the billing issue sorted out...But i'm not sure how to go about it.
 

shine

Newbie
Sep 2, 2008
33
0
Mumbai
i think this will definitely be sorted out.. for me it is a mistake of cust care who did not changed my previous plan and merged my new plan with it..thankfully I retain the carbon copy of application + mtnl new tariff plans notification which is already on web..
If you people have given the written application for change of plan then it will be easy to claim.
 

genexed

Regulars
[OP]
Regulars
Mar 13, 2005
376
5
Nope Shine... Mistake is that their system thinks combo plans doesnt include rent.This has to be because when they changed plan rates, they messed up. If I am not wrong 10000's of users are affected by this. They will have to fix it up but this can really ruin their name for overcharging.I have a feeling Media might show interest in this topic. I think this will be fixed on its own after enough complaints have been logged to make them realise m wht they have done.Anyways I am not going to do much apart from giving a written application to accounts officer and take the acknowledgement(for future action if needed). Sunny
 

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