MTNL 3G Worst Speeds and even worst Customer Care!!

redhatperl

Newbie
Messages
18
Hi All, I was using "ppshsdpa" from last 1 Year but unfortunately MTNL has blocked that APN and now only "gprsppsdel" is working with GPRS speeds [0.3 download and 0.2 upload]Mbps. Anyone else having same problem with speed?? I am tired contacting CC again and again to get update on my complaints [#335669] but the CC agents says everyone is facing this problem and they cannot do anything.. :angry:What should I do now?? :sad:Thanks,RedHatPerl
 

aviral sangal

Senior
Messages
2,591
Location
Noida
Oh come on no one is experiencing this problem. I have been using gprsppsdel for more than 9 months now. i get speed over 3 Mbps
 

Sid

Sid
Regulars
Messages
2,306
Location
BlackHole
I am getting good speeds so cant complain rt now :p , +1 @ worst CC.
 


x720

Incoherent Poster
Regulars
Messages
10,429
Location
Gurgaon | Mumbai
On a side note, try the apn mtnl3g, leave username and password blank.Cc isn't that bad, mtnl mobile was having issues connecting to my fiber landline, I opened a request for the same and the issue was resolved within a day.
 

redhatperl

Newbie
Messages
18
Thanks everyone! It looks like either my network area has some problem or my SIM speed has been capped. @x720 I have tried using "mtnl3g" but it does not connect, similarly as other APN are not working. I can get the "H" sign in my HTC Desire HD in UMTS only mode, but do you suggest to reactivate the HSDPA for my number?
 

x720

Incoherent Poster
Regulars
Messages
10,429
Location
Gurgaon | Mumbai
I posted the wrong APN, mtnl3g is for postpaid customers. Try using pps3g , or pay a visit to the exchange.
 


suraj_singh

Regular
Regulars
Messages
120
yes u r right worst Customer Care!! becoz when i call them their excutive did not tell his name ! when i ask his name again he said we r not allowed to speak our name. so strange !!!!!!!!!!!.
 

sbhas2k

Regular
Regulars
Messages
178
What one can expect from a government call centre :sIf you getting good speed, then you are lucky, otherwise ask help from fellow forum members.. MTNL CC is the last place to go
 

redhatperl

Newbie
Messages
18
I found something, you can see the names of CC executives whom you have spoken with, just browse to this page - Complaint Search
Enter your mobile number and you can see all the call details which you have made to CC and name of agent who attended.. I'm going to RIP them off soon :)
 

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