MTNL Delhi MTNL 3G Low Speed Issue

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3
Location
NA
ISP
MTNL
I am using -
Sim- MTNL 3G Prepaid Sim
Dongle- D-Link DWP 157
Plan- 1650 unlimited plan(200 GB Cap I know)
Area- South Extension Part-1,New Delhi
I was using this plan for last 2 months in the same location but suddenly 20 days ago the speed was not going beyond 50 kbps.I complained at 1503 4 times they said they solved the issue and I even got the message from them .I even sent mails at [email protected] however most of the mails get delayed and return back because of their overridden mail system.But still 2 mails reached them and the complaints got registered and they said they solved it but still the same issue .I am getting full signals(5 bars) and can even call people but still there is no increase in speed.
My attenate varies from -85dbm to -60dbm.
The thing is all the conditions were same before also and I used to get 1.5 to 2.5 MBps speed then why sudden drop in speed.My data was not finished(170 GB remaining) and even my mobile was recharged.On the same location I have used Vodafone which gives me speed varying from 1.3 to 2 MBps.My dongle works perfectly fine as I have tested it and my PC is fine too_On my several complaints the woman CC attendant told me that MTNL satellite was not working whereas there was no such thing.Finally they told me to go to Sanchar Haat but there they said that complaints for mobiles is controlled by head office.So, I had to go there which was basically a complete MTNL building with 5 or 6 floors with servers and everything.There every person that I went sent me to the other.However,I met someone in the end who did a speed test and then sent a techinal support person at my house but that dumb person didn't knew any difference in kbps and KBps and said that I am getting fine speeds . I tried mtnl sim on different locations to but same speeds.How can this happen???

What seems to me is that they have capped the speed on my no. and despite several calls they are not going to remove cause half the staff odesn't know anything about this capping and say that MTNl don't do such a thing and the other half is busy bitching ,gossiping . So ,what else could be the reason according to you ??
Please tell me as this thing is getting painful.

Should I close this number and but new number or are just the signals shit in my area .

?????

Please helpppppp !!!!
 
Messages
3
Location
NA
ISP
MTNL
But can I do something else because I don't trust these government people because when have done anything good for us plus it will take weeks I think !!!
But Thanks
 
Messages
17
Location
NA
ISP
mtnl
stumbled on this via google looking for a solution to the same problem !! my sim is nearly 4 years old and on 1650 plan since then always used to get avg speed of 2.5 to 3.5 at least after 6 p.m in central delhi but from nov 12th or 13th my speed is capped @50Kb d/l !! at first i thought this should go next on recharge it din't, called 1503 for the 1st time in 4 years so it was like hitting a brick wall with my head , they refreshed it 3 or 4 times nothing happened so i bought a new sim same friging thing !!! changed OS , dongles tried it all over delhi but it is stuck on 50kb, send a them mails, calls and even spoke to the AGM and according to them there is no problem and i have no clue how solve this , so if some one works it out pls post it.

btw don't get a new sim and put it on the old data card methinks the capping is via IMEI, i could waste another 1500 or 1600 and get a another sim and new data card to try it out but have already wasted nearly 1650 x3 plus wifi donge for another 24oo so it is not an appealing idea .
 
Messages
17
Location
NA
ISP
mtnl
ok believe or not after posting here 10 mins back my net disconnects on it's own i take out the sim and plug it back in and my speed is back !!!!!!!!!!! and i have tried this 100 times before, so any mtnl guys lurking out here \0/



fingers crossed it stays this way now
 


Messages
17
Location
NA
ISP
mtnl
well they have gone and done it again, it makes no sense , i have 125 gb left for this month, CC to mtnl's nodal office says they don't do any speed capping , cc refreshed it like before , really hurts my brain , do they just wake and say let's cap speeds on such and such connections and don't tell any of our tech guys about !!

time to go back to mtnl wired line or check local cable guys , it is amazing delhi is the capital and it has no decent isp apart from fuptel or any good fiber connections like Act or beam from down south which is miles ahead of delhi.


p.s i think this thread belongs in mtnl 3g section