If slow speeds was not bad enough, now the connection goes down for like 30 seconds every 15-20 minutes. The result, the messenger shows me online but messages do not get transfered. By the time I am back online, I have no idea what messages went through and what did not. Teh download stops and hangs, IRC gets disconnected completely. And well... It becomes a mess...
The latest mail:
OK, I have taken every possible sh*t that Sify Broadband have for me. Pathetic speeds, Pathetic CTOs. But this is simply unacceptable. Since morning, the net has stopped working at least 20 times for a duration of 30 seconds randomly. No, its not a problem with pings coz they work fine. No, the PC was not inactive... I was sitting on the computer chatting to my friends online. 6 times I had to logout and relogin to get my net working.
I am getting pathetic speeds of 500 bytes to 2.5KBps, these disruptions in the net certainly does not make it funnier.
This 30 seconds delay is good enough to time-out uploads to FTP, disconnect me from Chat clients. This comes without any warning or anything. The net just stops working. And gets back after 30 seconds or so. Your call center as always, no one picks up the phone. The local CTO is obviously not going to be of any help. So, you are the only person whom I can complain to. So this is it.
Also, if you have this hidden thing which lowers down speeds on shared packages after certain amount of data has been transferred on a particular day, MENTION IT ON THE PRODUCT PAGES. This is not something that you hide from your customers. And then you so much like to claim:
The endeavour in the end is to give our customers a satisfactory browsing
experience and therefore the menu of products available cover all different
usage patterns and requirements based on customer feedback and requirements.
So, this is how you handle your customers? Hide specific details from them? No where do I see that you do not have a minimum speed guarantee on shared packages. And no where is the 75megs a day limit specified. All this I get from you and the customer support people in Chandigarh.
Also, I have got a firewall working on my system. Reason being, I have had hack attempts from people on network I am connected to. So, if there are certain Sify Server IPs that I need to give permissions to access my system, please let me know. I am under no circumstances disabling my firewall, considering the number of attempts of hacking that I have seen in 1 single day.
[/b]
The latest mail:
OK, I have taken every possible sh*t that Sify Broadband have for me. Pathetic speeds, Pathetic CTOs. But this is simply unacceptable. Since morning, the net has stopped working at least 20 times for a duration of 30 seconds randomly. No, its not a problem with pings coz they work fine. No, the PC was not inactive... I was sitting on the computer chatting to my friends online. 6 times I had to logout and relogin to get my net working.
I am getting pathetic speeds of 500 bytes to 2.5KBps, these disruptions in the net certainly does not make it funnier.
This 30 seconds delay is good enough to time-out uploads to FTP, disconnect me from Chat clients. This comes without any warning or anything. The net just stops working. And gets back after 30 seconds or so. Your call center as always, no one picks up the phone. The local CTO is obviously not going to be of any help. So, you are the only person whom I can complain to. So this is it.
Also, if you have this hidden thing which lowers down speeds on shared packages after certain amount of data has been transferred on a particular day, MENTION IT ON THE PRODUCT PAGES. This is not something that you hide from your customers. And then you so much like to claim:
The endeavour in the end is to give our customers a satisfactory browsing
experience and therefore the menu of products available cover all different
usage patterns and requirements based on customer feedback and requirements.
So, this is how you handle your customers? Hide specific details from them? No where do I see that you do not have a minimum speed guarantee on shared packages. And no where is the 75megs a day limit specified. All this I get from you and the customer support people in Chandigarh.
Also, I have got a firewall working on my system. Reason being, I have had hack attempts from people on network I am connected to. So, if there are certain Sify Server IPs that I need to give permissions to access my system, please let me know. I am under no circumstances disabling my firewall, considering the number of attempts of hacking that I have seen in 1 single day.
[/b]
