Major Problem in Billing 749 NU, Delhi

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sabby

Regular
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33
Location
NA
ISP
MTNL 749 NU
Hi evrybdyI got 749 NU plan with speed of upto 2mbps n data limit 1200 mb for month. but usage between 12am to 8am is free. Today i got a call from MTNL saying my usage is some 12,000 mb. The thing is that my day usage is no where near the amount they are saying. I downloaded my usage details from http://register.mtnldelhi.in and calculated it to be around 1345 mb for daytime.Does anybody else have such a problem. Please suggest wat i shud do to get this corrected as this amount is way too high.Any suggestions appreciated.
 
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ashishgoel

Don
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1,018
Location
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ISP
MTNL & Airtel
the plan NU is no longer applicable in delhi - i think it was banned when 512kbps @ 999 was introduced....
 
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sabby

Regular
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33
Location
NA
ISP
MTNL 749 NU
but i am being charged according to this plan. last moth too i was charged according to this plan.

n if in any case, the plan has been converted (though i dont have any knowledge of it) to unlimited then there shud be no issue of how much mb has been used or anything, right ?

N i just checked at Customer Web Self Care, it shows my plan as 749 NU

http://img691.imageshack.us/i/87844928.jpg/
 
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Ankit Dayal

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154
Location
NA
ISP
MTNL Freedom 995
Well, I am on 749NU plan and there is no problem with my billing. Though this plan was abolished in August 2008, the people who had it since before then still have it.
 
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sabby

Regular
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33
Location
NA
ISP
MTNL 749 NU
yupp.. im having it for a long tym now... n this is the first tym dere's been such a huge inaccuracy.hey Ankit yaar wat exchange does ur area come in. n can u tell me if u can see the nyt n day usage separately in Customer Web Self Care website. i'm just getting the complete log, no total usage or anything lyk that.
 
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Ankit Dayal

Regular
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154
Location
NA
ISP
MTNL Freedom 995
My area comes under Shahdara exchange. Yes, I can see my night and day usage separately, although the night usage details are never correct. Moreover, my Customer Care Web Portal interface is different from yours.
 


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