We are using postpaid mobile connection 5 number puducherry more than 50 customer coming to our outlet . but range are un available we are had mentioned to near by airtel no Response. we drawn an email to nodal desk on dec 2013 they replied we got the issue it will be resolved jan 2014 . days have gone . but no response . Today 23.01.2014 drawan an email the response of Heena arora is here
Namaste!
This is in reference to your email dated 23 January 2014, regarding the network issue for your airtel number 8220333324.We regret the miscommunication in our previous mail.
We tried to reach you on your number on 8220333324 on 23 January 2014 at 01:00PM, but we were unsuccessful in our attempt in reaching you as the same was not reachable.
As per the service request number 54459999, we would like to inform you that the serving sites of you area have been optimized to the maximum. Further, no optimization is possible. This is currently the best possible coverage which can be provided.
While it is our constant endeavor to improve the quality of our cellular network to make it as extensive as possible, we regret to inform you that we are currently not planning any additional site in your area.
Further, for the concern regarding your landline number 0413-4304700, we have forwarded your email to Nodal Team of landline (Karnataka) at Nodal.southabts@in.airtel.com . The team shall get back to you within 24 working hours. For further assistance,
We would request you to please send your email at Nodal.southabts@in.airtel.com (nodal officer for landline/broadband), or you may call to 080-41115338 (09:30 AM to 06:30 PM, Monday to Friday), for any concern related to landline/broadband.
We hope that we have been able to assist you suitably.
Please do write in for any further assistance.
Customers touch points:
Level 1: Customer care: 121/198 & 121@in.airtel.com , working Hours - 24/7
Level 2: Nodal Team: Nodalofficer.tn@in.airtel.com & (9952434865), working hours: 9:30 AM to 6:30 PM: Monday to Friday.
Level 3: Appellate Authority: appellate.tn@in.airtel.com & (9940644865), working hours: 9:30 AM to 6:30 PM: Monday to Friday.
Please visit our website www.airtel.in for a range of products and services.
Regards
Heena aroraAppellate Office
bharti airtel limited
Namaste!
This is in reference to your email dated 23 January 2014, regarding the network issue for your airtel number 8220333324.We regret the miscommunication in our previous mail.
We tried to reach you on your number on 8220333324 on 23 January 2014 at 01:00PM, but we were unsuccessful in our attempt in reaching you as the same was not reachable.
As per the service request number 54459999, we would like to inform you that the serving sites of you area have been optimized to the maximum. Further, no optimization is possible. This is currently the best possible coverage which can be provided.
While it is our constant endeavor to improve the quality of our cellular network to make it as extensive as possible, we regret to inform you that we are currently not planning any additional site in your area.
Further, for the concern regarding your landline number 0413-4304700, we have forwarded your email to Nodal Team of landline (Karnataka) at Nodal.southabts@in.airtel.com . The team shall get back to you within 24 working hours. For further assistance,
We would request you to please send your email at Nodal.southabts@in.airtel.com (nodal officer for landline/broadband), or you may call to 080-41115338 (09:30 AM to 06:30 PM, Monday to Friday), for any concern related to landline/broadband.
We hope that we have been able to assist you suitably.
Please do write in for any further assistance.
Customers touch points:
Level 1: Customer care: 121/198 & 121@in.airtel.com , working Hours - 24/7
Level 2: Nodal Team: Nodalofficer.tn@in.airtel.com & (9952434865), working hours: 9:30 AM to 6:30 PM: Monday to Friday.
Level 3: Appellate Authority: appellate.tn@in.airtel.com & (9940644865), working hours: 9:30 AM to 6:30 PM: Monday to Friday.
Please visit our website www.airtel.in for a range of products and services.
Regards
Heena aroraAppellate Office
bharti airtel limited