bruv i am from shivamoga & i tried to change plan from selfcare as i saw the msg i got to know it does'nt work. & i tried to email that you have given they said we are BSNL westbengal pls contact karnataka concerned team..
When did you raise request ? Mine took 5 days to change after plan change request in Self-care
My friend's condition is even weird ...his Selfcare says that a existing request is already present whereas nothing shows in ongoing requests 😑