i have a jio fiber connection which was installed back in December while installation they provided a JCOW404 Router while i didn't had any issue for 5 months
since june i started noticing my router restarts randomly throughout the day when it started happening it was like once a day or sometimes the restart issue happens in 3 to a week gap it will just redlight bliking and then go stable green i didn't bother as i thought maybe it was backend
then it kept increasing and increasing and since last 7 days my router just blinks redlight randomly like 8 to 9 times throughout the day what happens is it will be stable green everything will be fine then all of a sudden red light will start blinking and even after restarting the router it will still blink red light its like after some 10 or 20min after several restart attempts the router will go stable green i have raised service request like 3 times
the first engineer came and he said its a backend issue and it will be fixed in a day which it didn't unfortunately the second engineer came installed new patch cord and a white box and replaced the router with JCOW414 router as he even said this might be router issue as my internet works fine the rest of the time apart from that restart issue
but the issue is still there with the new router tooo the third engineer that came today was really a 6tth fail he didn't even understand the issue and said ye to naya lagra i said check the wires or the box where the connection comes as everything is replaced inside the house except the wires and the connection from the box but nah he was like nai nai uske karan nai hai the folk who came with him said do you turn off your router at night i said yes before sleep as i turn it off everyday probably on 11pm and turn it back on 8 or 9am in the morning as we have no usage at that time and had no isues in the past with doing that
that guy went like uske karan hoga redlight i was like loI and went away saying phir se hoga to batana then in the afternoon i called him and said problem phir se hora ab kya tujhe video calling karke dikhau he was like okay sir i will call you back after talking to customer care and call never came then i applied for one more technician visit and he we'll come tomorrow I Really cant understand what's the problem here why it restarts that randomly if some one knows about this please help me out thank you
since june i started noticing my router restarts randomly throughout the day when it started happening it was like once a day or sometimes the restart issue happens in 3 to a week gap it will just redlight bliking and then go stable green i didn't bother as i thought maybe it was backend
then it kept increasing and increasing and since last 7 days my router just blinks redlight randomly like 8 to 9 times throughout the day what happens is it will be stable green everything will be fine then all of a sudden red light will start blinking and even after restarting the router it will still blink red light its like after some 10 or 20min after several restart attempts the router will go stable green i have raised service request like 3 times
the first engineer came and he said its a backend issue and it will be fixed in a day which it didn't unfortunately the second engineer came installed new patch cord and a white box and replaced the router with JCOW414 router as he even said this might be router issue as my internet works fine the rest of the time apart from that restart issue
but the issue is still there with the new router tooo the third engineer that came today was really a 6tth fail he didn't even understand the issue and said ye to naya lagra i said check the wires or the box where the connection comes as everything is replaced inside the house except the wires and the connection from the box but nah he was like nai nai uske karan nai hai the folk who came with him said do you turn off your router at night i said yes before sleep as i turn it off everyday probably on 11pm and turn it back on 8 or 9am in the morning as we have no usage at that time and had no isues in the past with doing that
that guy went like uske karan hoga redlight i was like loI and went away saying phir se hoga to batana then in the afternoon i called him and said problem phir se hora ab kya tujhe video calling karke dikhau he was like okay sir i will call you back after talking to customer care and call never came then i applied for one more technician visit and he we'll come tomorrow I Really cant understand what's the problem here why it restarts that randomly if some one knows about this please help me out thank you
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