I have been using BSNL fiber for a considerable time i.e. almost two years. Initially for some months it worked very well. I finally thought BSNL would be good since it was outsourced to private contractor. The contractor, in my case, assured me that any issue would be attended promptly. But then issue started.
Internet was almost always down for whole of April last year and subsequent months were also same. I wouldn't lay exact blame on them because road work was going and cables were frequently being cut. I tried for rebate but in typical BSNL fashion, my mails were ignored. Internet was okay after that with some downtime in between but frequent speed drop.
This May issue has started again. My internet went down on Saturday so I reached out to contractor. After multiple calls and messages I was finally told that they don't work on Sundays. Their working hours are 9 to 6. Funny thing is that they gave me internet connection on a Sunday and had assured prompt response if there was any problem.
Anyone has had a similar experience with BSNL fiber internet contractor? Anyone knows how contractors are paid by BSNL. This is to understand what is the reason for their behaviour. Is BSNL not paying them or they simply don't care because of increase connections.
Internet was almost always down for whole of April last year and subsequent months were also same. I wouldn't lay exact blame on them because road work was going and cables were frequently being cut. I tried for rebate but in typical BSNL fashion, my mails were ignored. Internet was okay after that with some downtime in between but frequent speed drop.
This May issue has started again. My internet went down on Saturday so I reached out to contractor. After multiple calls and messages I was finally told that they don't work on Sundays. Their working hours are 9 to 6. Funny thing is that they gave me internet connection on a Sunday and had assured prompt response if there was any problem.
Anyone has had a similar experience with BSNL fiber internet contractor? Anyone knows how contractors are paid by BSNL. This is to understand what is the reason for their behaviour. Is BSNL not paying them or they simply don't care because of increase connections.