happyshaila
Newbie
This is regarding a very bad experience with Airtel.
Ever since I took the airtel conection 9741596614, I had problems with poor connectivity, call dropping, getting the junk messages even after DND request.
The problems were never corrected and hence I decided to close the subscription. I paid all the outstanding bills on 16th April and gave the request for disconnection.
I sent the request for refund of the security deposit on 17th April to Nodal office of Airtel. I sent me mail asking me the details of my bank for refunding the money. I never received any cheque from the airtel.
To my surprise, airtel kept generating the bills even after 17th April. They conveniently used up my security deposit aganist the fictitiuos bills that they generated.
I have discared the sim card on 16th April itself and I had cleared all the bills before applying for disconnection of the bills.
Could someone help to me get back my security deposit that airtel has sallowed ?
Below is the mail I had received from airtel on 17th April.
---------- Forwarded message ----------
From:
Date: Fri, Apr 17, 2009 at 8:46 AM
Subject: Re: TERMINATION OF MOBILE SUBSCRIBTION FWD: FWD: (MOBILE NO:=9741596614 ) POOR NETWORK : MOBILE NUM 9741596614 [|BAL|9741596614|160420095002|]
To: happyshaila@gmail.com
Dear Ms. Shailaja,
Thank you for contacting Airtel.
You have inquired about the refund of Security Deposit amount of Rs.300/- for your Airtel number 9741596614.
In view of the above, we request you to send us the below mentioned details with the written request for refund if you wish to avail the refund amount to your bank account,
Mobile Number:
Account Number:
Customer Name (As Per Bank Records):
Bank Account Number:
IFSC Number:
MICR Number:
Bank Name:
Branch Name:
Alternate Number:
E-Mail ID:
Also, you could courier the refund letter to the below address or send us the scanned copy of the letter via email to 121@airtelindia.com:
Bharti Mobile Ltd
DivyashreeTowers,
Opp to JayadevaHospital,
Bangalore-560029
Should you want the refund Cheque to be couriered to a different address apart from billing address, we request you to kindly furnish the Bank details as mentioned below along with the new address:
Bank name: (Nationalized bank only)
Bank account number
Branch name
MICR no.
A/c type
Please find attached the nearest Airtel Relationship Center for your kind perusal.
Your request has been registered; kindly refer to the Service Request number 27170674 in any future communication about the request for cancellation.
We would revert to you by 27/04/09.
For further assistance, mail us at 121@airtelindia.com.
We value your association with Airtel.
Warm Regards,
Divya.D
Customer Care Executive
Bharti Airtel Customer Care
Divya D
Customer Care Executive
Bharti Airtel Limited
Have feedback to share about your e-mail interaction with us?
Please visit Airtel Prepaid & Postpaid Mobile Services, Plans | Broadband Internet Services Provider in India
Dial *121# (toll free) from your mobile and get instant information for your Prepaid or Postpaid Account on your Mobile Screen.
---------Original Message----------
From: happyshaila@gmail.com
To: 121@airtelindia.com
Cc: 121@airtelindia.com
Sent: 16/04/2009 13:48:37
Subject: Termination of mobile subscribtion Re: Fwd: FWD: (MOBILE NO:=9741596614 ) POOR NETWORK : MOBILE NUM 9741596614
META charset= ISO-8859-1 BR
Hello
I have placed the request for termination of my subscription number 9741596614. I have cleared all the outstanding towards this mobile number a while ago.
Could u pl let me know by when can I expect the refund of my security deposit
Thanks
Shailaja
On Tue Apr 7 2009 at 6:42 PM NodalOfficer.KK@airtel.in wrote:
Dear Customer
Thank you for contacting Nodal Officer Desk at Airtel. We are in receipt of
your query complaint and will get back shortly.
regards
Nodal Officer
Disclaimer: Kindly note that the working hours for Nodal is from Monday to
Friday between 9:30 am to 6:30 pm.
In response to:
To
nodalofficer.kk@airtel.in
Shailaja Yadawad cc
happyshaila@gmai
l.com
Subject
04 07 2009 18:40 Fwd: FWD: (MOBILE NO:=9741596614 )
POOR NETWORK : MOBILE NUM
9741596614 MESSAGE FROM SHAILAJA
YADAWAD
Default custom AMP;AMP;LT;HAPPYSHAILA@GMAIL.COM AMP%3BAMP%3BLT%3BHAPPYSHAILA@GMAIL.COM
expiration date AMP;AMP;GT; [REF:16873412642]
of 07 06 2009 MESSAGE FROM SHAILAJA YADAWAD
LT;HAPPYSHAILA@GMAIL.COM LT%3BHAPPYSHAILA@GMAIL.COM GT;
[REF:17475898640] [ BAL 97
P Please do not print this e-mail
unless it is absolutely necessary P
Hello
It is been almost more than 3 months that I am facing network issues.
Whenever I contact customer care I get a service number but the problem
remains.
Problems in brief:
The network connectivity on my cell works for 1 or 2 weeks but then
suddenly the network connection drops dead and shows emergency calls only.
This issue happens irrespective of my location. All my calls are drops and
I can t make any calls. Sometimes I can t hear from the other party but
then my meter keeps running.
I am in touch with customer care from 3 months and not a single time I have
heard any resolution on this issue always I get to hear that it is been
looked into.
I stay in a prime locations of Bangalore and my network connection shows
full strength but the moment I start a call or receive a call the signal
strength drops
Thanks
Shailaja
Ever since I took the airtel conection 9741596614, I had problems with poor connectivity, call dropping, getting the junk messages even after DND request.
The problems were never corrected and hence I decided to close the subscription. I paid all the outstanding bills on 16th April and gave the request for disconnection.
I sent the request for refund of the security deposit on 17th April to Nodal office of Airtel. I sent me mail asking me the details of my bank for refunding the money. I never received any cheque from the airtel.
To my surprise, airtel kept generating the bills even after 17th April. They conveniently used up my security deposit aganist the fictitiuos bills that they generated.
I have discared the sim card on 16th April itself and I had cleared all the bills before applying for disconnection of the bills.
Could someone help to me get back my security deposit that airtel has sallowed ?
Below is the mail I had received from airtel on 17th April.
---------- Forwarded message ----------
From:
Date: Fri, Apr 17, 2009 at 8:46 AM
Subject: Re: TERMINATION OF MOBILE SUBSCRIBTION FWD: FWD: (MOBILE NO:=9741596614 ) POOR NETWORK : MOBILE NUM 9741596614 [|BAL|9741596614|160420095002|]
To: happyshaila@gmail.com
Dear Ms. Shailaja,
Thank you for contacting Airtel.
You have inquired about the refund of Security Deposit amount of Rs.300/- for your Airtel number 9741596614.
In view of the above, we request you to send us the below mentioned details with the written request for refund if you wish to avail the refund amount to your bank account,
Mobile Number:
Account Number:
Customer Name (As Per Bank Records):
Bank Account Number:
IFSC Number:
MICR Number:
Bank Name:
Branch Name:
Alternate Number:
E-Mail ID:
Also, you could courier the refund letter to the below address or send us the scanned copy of the letter via email to 121@airtelindia.com:
Bharti Mobile Ltd
DivyashreeTowers,
Opp to JayadevaHospital,
Bangalore-560029
Should you want the refund Cheque to be couriered to a different address apart from billing address, we request you to kindly furnish the Bank details as mentioned below along with the new address:
Bank name: (Nationalized bank only)
Bank account number
Branch name
MICR no.
A/c type
Please find attached the nearest Airtel Relationship Center for your kind perusal.
Your request has been registered; kindly refer to the Service Request number 27170674 in any future communication about the request for cancellation.
We would revert to you by 27/04/09.
For further assistance, mail us at 121@airtelindia.com.
We value your association with Airtel.
Warm Regards,
Divya.D
Customer Care Executive
Bharti Airtel Customer Care
Divya D
Customer Care Executive
Bharti Airtel Limited
Have feedback to share about your e-mail interaction with us?
Please visit Airtel Prepaid & Postpaid Mobile Services, Plans | Broadband Internet Services Provider in India
Dial *121# (toll free) from your mobile and get instant information for your Prepaid or Postpaid Account on your Mobile Screen.
---------Original Message----------
From: happyshaila@gmail.com
To: 121@airtelindia.com
Cc: 121@airtelindia.com
Sent: 16/04/2009 13:48:37
Subject: Termination of mobile subscribtion Re: Fwd: FWD: (MOBILE NO:=9741596614 ) POOR NETWORK : MOBILE NUM 9741596614
META charset= ISO-8859-1 BR
Hello
I have placed the request for termination of my subscription number 9741596614. I have cleared all the outstanding towards this mobile number a while ago.
Could u pl let me know by when can I expect the refund of my security deposit
Thanks
Shailaja
On Tue Apr 7 2009 at 6:42 PM NodalOfficer.KK@airtel.in wrote:
Dear Customer
Thank you for contacting Nodal Officer Desk at Airtel. We are in receipt of
your query complaint and will get back shortly.
regards
Nodal Officer
Disclaimer: Kindly note that the working hours for Nodal is from Monday to
Friday between 9:30 am to 6:30 pm.
In response to:
To
nodalofficer.kk@airtel.in
Shailaja Yadawad cc
happyshaila@gmai
l.com
Subject
04 07 2009 18:40 Fwd: FWD: (MOBILE NO:=9741596614 )
POOR NETWORK : MOBILE NUM
9741596614 MESSAGE FROM SHAILAJA
YADAWAD
Default custom AMP;AMP;LT;HAPPYSHAILA@GMAIL.COM AMP%3BAMP%3BLT%3BHAPPYSHAILA@GMAIL.COM
expiration date AMP;AMP;GT; [REF:16873412642]
of 07 06 2009 MESSAGE FROM SHAILAJA YADAWAD
LT;HAPPYSHAILA@GMAIL.COM LT%3BHAPPYSHAILA@GMAIL.COM GT;
[REF:17475898640] [ BAL 97
P Please do not print this e-mail
unless it is absolutely necessary P
Hello
It is been almost more than 3 months that I am facing network issues.
Whenever I contact customer care I get a service number but the problem
remains.
Problems in brief:
The network connectivity on my cell works for 1 or 2 weeks but then
suddenly the network connection drops dead and shows emergency calls only.
This issue happens irrespective of my location. All my calls are drops and
I can t make any calls. Sometimes I can t hear from the other party but
then my meter keeps running.
I am in touch with customer care from 3 months and not a single time I have
heard any resolution on this issue always I get to hear that it is been
looked into.
I stay in a prime locations of Bangalore and my network connection shows
full strength but the moment I start a call or receive a call the signal
strength drops
Thanks
Shailaja
