Invalid customer id while registering for checking broadband usage


Hello friends,
I tried to register here for checking braodband usage but when i enter my customer id from my telephone bill and filled other information it says invalid customer id and i cant register Please help

error Broadband User ID is Invalid or You do not have Active Broadband in Your Service.

i tried with other sites
that is

i am from Chandannnagar West bengal and i come in south zone but that didnt help either do i need to call the customer care officer?

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