If you play online games dont get excitel. Getting 5-20% packet loss.

gamma

New Member
[OP]
Jun 5, 2019
4
3
Have been using excitel for the past 3-4 months. Everything was buttery smooth with 0% packet loss but for the last 3 weeks I am getting constand packet loss. It varies from 5%-20%. One fortunate night the loss went all the way up to 50%. I created a ticket on 17th may and have created multiple tickets after that. The excitel people either delete my ticket or tell me that they are working on my issue. How long does it take to fix packet loss issue? a couple of hours? or 3 whole weeks?
One more thing i noticed is that the packet loss increases during night.
I play dota 2. I have attached screenshots below. Horrible service excitel, considering that I was a customers 2 years back and even then your service was awesome.
I live in delhi btw. Pratap nagar area.

screenshots





 
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gamma

New Member
[OP]
Jun 5, 2019
4
3
I am thinking of going back to my old ISP. some Alphanet company. the speed used to drop a lot but never got packet loss. I heard that they fixed the speed drop too.
 


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Aakash Malhotra

Regulars
Aug 13, 2013
423
86
new delhi
you are atleast seeing packet loss in cmd when you ping the ip. my cmd result show 0% loss but in game i get 10-35% loss. i dont even know how to tell them about this problem as they will just ping ip in cmd and will say that there is no loss.
 

gamma

New Member
[OP]
Jun 5, 2019
4
3
I am pinging 8.8.8.8 thats why i am getting loss there. he gave me a local ip to ping and i was getting 0% loss. They are masters of making fool of you. ping 8.8.8.8 or ping the servers you play on. you can find their ip on the internet.
 

Aakash Malhotra

Regulars
Aug 13, 2013
423
86
new delhi
i am talking about 8.8.8.8 only.
playing bf4 at the moment and getting 25% loss.

what these excitel guys do is, ping their own gateway ip . obviously it will show 0% loss as its their own internal network. the loss occurs from excitel > outside servers.
 


Aakash Malhotra

Regulars
Aug 13, 2013
423
86
new delhi
same thing happens when i ping bf4 server ip that i am playing on or rocket league server ip or discord ip. cmd shows minimal or no loss while in game i get heavy losses.
 

ashfame

Member
May 7, 2019
24
10
Same story here. Can't even play competitive FPS games with that. Got another ACT connection just to play game and keeping this shitty Excitel for wifi.
 
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