so I was hoping this would get resolved today, kept my mobile on ring mode to not miss his call. Finally after 2pm decided to call and check wtf happened now.
Turns out this guy is working alone at branch like whatt and he is superbusy but could talk to me for 6 mins chilling like I am his friend. Dude even referred to me as "bhai" so I thought to talk in English may be Hindi is too comfortable for him but he continued in Hindi.
I very clearly asked what you want me to do, I cannot be always alert to not miss any call and what is so complicated in enabling sms. He started blah blah backend technical team ye vo, shayad signature chahiye shayad nhi kuch pta nhi, fursat se karunga. Now I am sure he lied earlier about calling me.
And the reason for calling yesterday on a Sunday so promptly was because he thought I cannot do transactions. I wrote so clearly in email to enable sms. Email subject and their own ticket system shows enable sms registration but this guy is not able to comprehend it.
I really felt like yelling at him na ho payega tumse rehne do tum. Yesterday I told him to ping me on whatsapp if call is so urgent or simply ask me now what you want to know, he was telling me about rules for personal communication and today he is saying he will msg on whatsapp.
Being incompetent is one thing but this is just dumb and unprofessional. They are behaving like a budget startup. No way to contact branch on phone, only way is calling on their personal number.
Most irritating thing is this bank won't provide proper support over email for everything they want to call you without reading email so be prepared to keep repeating the same thing. HDFC,
ICICI have problems but atleast they won't call you for everything if you email them or if you miss any call close your ticket.