The Coolest One!!!
- TriB 749NU @ 2 mbps
During my quest of best and cheap VoIP provider, I stumbled on to IConnectHere. I saw their offers and everything looked good to me, especially with their "Money-Back Guarantee." I thought there's no harm in trying if there's money back guarantee. If I'm not satisfied, I'll get my money back. So I went ahead and bought their pack of 800 minutes free to US and Canada, not really knowing what i'm putting myself into. My woes start now. Pretty excitedly, I downloaded their software and dialled the number. There was quite a bit of disturbance in the ringing itself, but I thought may be it will be fine when the other person picks up. To my amazement what I found was that the other person is not able to hear me at all!! After a few tries, the call did initiate and we talked for a while, but it was like talking in a storm. But as that was the only way to talk, and it was necessary talking, I did use it for around 15 mins or so (that doesn't mean the voice quality was good in any way). Now fed up with it, I tried to contact their customer support. The CC guys were quite prompt and helpful. But does that really matter when your problem is not solved? Anyhow, my second round of woes started here. One after another, I talked (online chat) to quite a few CC guys. Everyone promised me that my issues will be resolved and they asked me to do "test" calls and when I enquired they said they'll add those minutes back to my account that i'm using for "test" calls. I tried everything whatever they said with no satisfactory result, including downloading 3 of their own softwares and lastly X-Lite. After doing whatever they could do and I was not satisfied, I decided on not using it anymore and wanted my money back.This is where my third round of woes start (I'm still going through this phase). I asked the CC to initiate the process of "Money-Back Guarantee." To that they said they've already dispathed the "adapter" (their own ATA adapter in which you can plug a normal phone) and they can't give me my money back till they get their adapter back, which is fair enough. I was supposed to get that adapter within 14 days of my registration and I never recieved that thing. Also, they said I've used lots of minutes and i'm not eligible to money back guarantee (remember most of those minutes were spent on test calls), but they'll give me some amount back when they get their device back. When 14 days were over and I still didn't recieve the adapter, I told them that, and then they tell me that as per their records i've already recieved it!! Man, that's too much!! I never got the adapter and they say I accepted it as per their "shipping partner." They're still in the process of tracking down the shipping (i wonder if they really sent it) where has it gone. It's almost 2 months and i've not got a single penny back. I just want you guys to be aware of their pranks and a false "Money-Back Guarantee" they give. I don't think i'd get any money either. My main purpose of this post is to make you guys aware so that you also don't fall prey to it. Also, i'd like to know if anyone of you have any idea how to sue them. I want my money back and want them to pay for my time loss, pain, agony, and their false promises. Any help is most welcome in this regard. I'm going to send a link of this post to their CC and see if anything is done promptly. Will keep you guys updated.