Hutch

quadramble

Newbie
[OP]
Feb 20, 2005
27
0
I have seen hutch customer service worsen in the past few months. One customer service officer would agree for a kinda plan change the other at a previous call just a few minutes back wouldn't agree? Their email support is dead. The showrooms are always crowded (Chennai) and would require you to wait for more than an hour at any particular time.
 

agent

Newbie
Regulars
Jul 11, 2005
75
0
hutch customer care service sucks.they make atleast 2-3 calls every day to pre-paid customer arguing them to switvh to postpaid .unless u dont use strong language they dont stop call with their new plans
 

Sushubh

Administrator
Oct 29, 2004
422,043
13,202
Gurugram
happend to me just once in 5 months... :) but it surely sucked when i showed a slight interest in their scheme. they kept changing their statements and in the end i threatened to leave hutch to switch over to airtel in case they called again ;)
 


vikikivi

Regular
Regulars
Jun 23, 2005
158
4
Originally posted by quadramble

:unsure:  Wat ??? The HUTCH gals are still there ,rite???? Or some male picks up the call nowadays ???

Their email support is dead. [/b]
hehe...hearing for the first time from u.

LAW :
HUTCH CUSTOMER CARE'S care is directly proportional to POSTPAID
and inversely proportional to PREPAID !! :D

U prepaid r postpaid??? :p
 

coolbuddy_79

The Coolest One!!!
Regulars
Jan 30, 2005
3,509
27
same with Airtel...if u're a postpaid customer u're calls will always get through...if prepaid, never :(i was Airtel postpaid customer for 4 yrs...then they screwed my bill and didn't resolve it...so had to leave it finally!!! -_-
 

agent

Newbie
Regulars
Jul 11, 2005
75
0
They must be having agents who get commision whenever he/she bring a new poastpaid connection.
 


popcorn

Senior Member
Apr 10, 2005
3,138
79
Mumbai
Call center executives behave as mentioned below:• They disconnect the calls after putting you on hold• They act as if they cannot hear anything.• They pickup calls and keep silent for some time and disconnect.• They “tell frankly” that you shall get money only after 3 days, that never happens.• They say “have faith in me” and I lose faith every day.• They start speaking in any language they feel comfortable when I speak in English• They forget our names after asking us.• They forget our numbers after asking us.
 

vebk

Mr. Advocate
Regulars
Jan 8, 2005
2,232
37
New Delhi
Well given that I just got my Hutch pre-paid connection 2 weeks ago, I don't consider myself well versed with their customer service quality, but the 2-3 contacts I have had with them have been pleasant. In fact I was quite surprised to see that after I talked to the rep., I got a SMS asking whether I was satisfied with that particular person's service etc..... quite cool, though I can imagine some people finding it annoying...On the flip side I know of the hell people go through when they try to terminate their post-paid connection, and also they seem rather careless in handling checks for post-paid bills.
 

max

Regulars
Regulars
Oct 6, 2005
2,766
6
I've never had problems with Hutch / Orange. Their CC has always been nice but when I switched over to Postpaid I was annoyed a bit at the rude behavior of their CC guy. Actually, I was given free CLIP for life which I clarified like 10 times before switching but when my postpaid connection actually started, I thought I would confirm once again with their CC. But the guy who told me said that the promotional offer is valid only for 4 months after which I will be charged Rs.75. When I insisted that he confirms with his superior, he was like - "Why will I lie to you?" and was very rude. I got pissed off and contacted the guy who converted my card. He was all apologetic and he even gave me Orange's managers cell no and asked me to confirm with her if I felt that the he lied to me. But I called up their CC again and this time I got a gal who was pretty professional. She confirmed that CLIP was completely free for and I asked her to register a complaint against the previous guy who talked with me. Ofcourse she didnt do it but I left it there...
 

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