How to Get Airtel's Backend to enable Bridge Mode

[XU32]

Folks,

I see a lot of you have been successful in getting Airtel's Backend to enable the bridge mode on your connections. I have been at it for the past 4 days and I am yet to encounter a knowledgable individual at Airtel's Call Center. I have escalated it to the Nodal email provided and I am hopeful they get this done.; however, I wanted to pick your brains on how you managed to enable the Bridge Mode.

Any advice / guidance is much appreciated.

Thanks

PS: Anyone tried re-flashing the Nokia G-2425G-A? If you have any advice / guidance please DM/PM. Cheers

 

[nishantt6969]

This Nokia G-2425G-A Bridge Mode Problems | Airtel Xstream Broadband might help.

 

[XU32]

@nishantt6969 Thank you for the link; there are no specific steps on how to get Airtel's attention.

 

[Xposed]

Tweet them @AIRTEL presence

 

[imdarkray]

@XU32 Try sending an email to net@airtel.com
They usually respond in few hours only. This is the only place where you can contact for any tech help.

 

[XU32]

Tweet them @AIRTEL presence

Did multiple times; no response!!

 

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[nishantt6969]

@XU32 call 121 from any airtel no, then go talk to an airtel fiber CC, he will definately make it happen, in my case, call came within 2 hours.

 

[XU32]

All,
Thank you for your help and sharing your knowledge. The definitive way to get Airtel's attention is to write to net@airtel.com and sharing your PPPoE username. The NOC folks called and enabled the Port 4 on my router as a bridge.

 

[XU32]

@XU32 Try sending an email to net@airtel.com
They usually respond in few hours only. This is the only place where you can contact for any tech help.

@imdarkray
This worked like a charm!! Kudos to you for the suggestion.

 

[GR2]

All,
Thank you for your help and sharing your knowledge. The definitive way to get Airtel's attention is to write to net@airtel.com and sharing your PPPoE username. The NOC folks called and enabled the Port 4 on my router as a bridge.

It's been 4 hours since i sent the email and haven't gotten any reply yet. When can i expect the reply from them?.

 

[XU32]

@GR2 You might also want to tweet Airtel Cares on twitter. It take them a couple of days to respond; you need to keep pushing them using all possible means i.e. Calling their call centre, writing to your regional appellate (for West it is appellate.west@in.aritel.com; the net@airtel.com and twitter).

This multi-pronged approach yielded result for me in 4 days.

Cheers

 

[igloo]

It's been 4 hours since i sent the email and haven't gotten any reply yet. When can i expect the reply from them?.

You'll receive call on monday I think.

 

[Games Goblin]

Hi all

I got AirTel fiber installed a few days ago and the modem provided was an AOT-4221SR

As per advice on this thread I have sent a mail today to net@airtel as per advice in this thread and waiting for reply

Can they enable bridge mode remotely? Or technician needs to visit?

Thanks

 

[Chip]

@Games Goblin yes it is configured remotely via their backend systems. The new routers (late 2020 onwards) are locked. There's not much a user can change

 

[Games Goblin]

Hi an update

Within 1 hour of sending mail, I got call from Airtel support and the support person confirmed my request for enabling bridge mode on my modem

He told me that he will be sending support person to my house directly for enabling the same and will make follow up call tomorrow

I'm impressed with the turnaround time

will update this thread on further developments

Best Regards