How to Get Airtel's Backend to enable Bridge Mode

Messages
10
Location
Pune
ISP
Airtel
Folks,

I see a lot of you have been successful in getting Airtel's Backend to enable the bridge mode on your connections. I have been at it for the past 4 days and I am yet to encounter a knowledgable individual at Airtel's Call Center. I have escalated it to the Nodal email provided and I am hopeful they get this done.; however, I wanted to pick your brains on how you managed to enable the Bridge Mode.

Any advice / guidance is much appreciated.

Thanks

PS: Anyone tried re-flashing the Nokia G-2425G-A? If you have any advice / guidance please DM/PM. Cheers
 

GR2

-_-
Messages
1,039
Location
Karnataka
ISP
Airtel Fiber
All,
Thank you for your help and sharing your knowledge. The definitive way to get Airtel's attention is to write to [email protected] and sharing your PPPoE username. The NOC folks called and enabled the Port 4 on my router as a bridge.
It's been 4 hours since i sent the email and haven't gotten any reply yet. When can i expect the reply from them?.
 
Upvote 0

Games Goblin

Newbie
Messages
35
Location
NA
ISP
AirTel
Hi all

I got AirTel fiber installed a few days ago and the modem provided was an AOT-4221SR

As per advice on this thread I have sent a mail today to [email protected] as per advice in this thread and waiting for reply

Can they enable bridge mode remotely? Or technician needs to visit?

Thanks
 
Upvote 0

Games Goblin

Newbie
Messages
35
Location
NA
ISP
AirTel
Hi an update

Within 1 hour of sending mail, I got call from Airtel support and the support person confirmed my request for enabling bridge mode on my modem

He told me that he will be sending support person to my house directly for enabling the same and will make follow up call tomorrow

I'm impressed with the turnaround time

will update this thread on further developments

Best Regards
 
Upvote 0