Can anyone tell me how to downgrade my BSNL plan. Currently i am using Fiber Value plan and since i am going to office (located in another city), no one will use the broadband at home. I want to change the plan from Fiber value to fiber basic or fiber basis plus. Earlier in the selfcare portal, there was an option to change the plan (either upgrade or downgrade) but now the option is to only upgrade the plan. Is there any other way to do it?
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How to Downgrade BSNL Fiber Plan?
- Thread starter ironmannn
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I have just took a bsnl fibre connection.and I took a fibre premium plan.can I downgrade my plan,if yes how.if no,when I can change the plan.
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BSNL has recently removed the Change of Tariff plan option on the Self-care portal. You have two options now , go to their office and give a Letter , or tweet to them on the BSNL page or call your LCO and tell him to downgrade if he can. I have not tested the LCO part.
I will advise not to go out for that. Tweet them and try to change it.
I will advise not to go out for that. Tweet them and try to change it.
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I had downgraded by twitting them at bsnl corporate handle. They changed my plan within 1 week
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I contacted BSNL Customer Care and the CC Executive gave me two options.
Either Offline, go to the Local Office, submit an application, or Online using their self-care portal. The online option is a joke as they have removed options to downgrade plans. The offline option is not possible in this lockdown period and it's frustrating to see BSNL using age-old options in 2021 to write Applications and Stuff just to change a plan.
Either Offline, go to the Local Office, submit an application, or Online using their self-care portal. The online option is a joke as they have removed options to downgrade plans. The offline option is not possible in this lockdown period and it's frustrating to see BSNL using age-old options in 2021 to write Applications and Stuff just to change a plan.
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3 days back I complained for some modem related issues, after 2 days they resolved it, but idiots they changed my plan (upgraded) which I was not asked, also I don't need it.
Now chasing them for resolving issue and put my actual plan. 🙁
Now chasing them for resolving issue and put my actual plan. 🙁
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They don't have a software team to develop an app so they probably paid lakhs to some company to get that website/software done years ago which they are still using.
And that website will not change for another 5 years as company is still not that profitable
And that website will not change for another 5 years as company is still not that profitable
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Have filed a complaint with National Consumer Helpline(not PGPortal) regarding the removal of the Downgrade option from the Selfcare website. Have been given a time window of 7-10 Days and a ticket number. Lets see.
Public Grievances Email ID ddgpg@bsnl.co.in
Public Grievances Email ID ddgpg@bsnl.co.in
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You can. I am yet to hear from(BSNL) as told by the NCH executive. They told me I would receive a call from BSNL within the next 7 days of a complaint. It's Tuesday today. Maybe BSNL does not feel any shame in losing customers as evident from previous cases. I will wait until Saturday just in case.
You can file a complaint and maybe see what happens. Its super easy actually.
You can file a complaint and maybe see what happens. Its super easy actually.
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