How is Airtel Uptime for you? and how fast they fix the downtime?

[Iambic Potato]

I have had Airtel broadband for maybe 5 years at this point and the experience has been pretty decent. For the first couple of years uptime was almost nil and speeds were always more than what was promised.

I guess more people in my locality have taken up Airtel for broadband because nowadays speeds remain around 100-130Mbps during the daytime (on a 200Mbps plan). There are occasions where I'll have a green PON light but internet will not work but that's generally fixed within 10 min without any intervention on my part. There was a fiber cut a couple of months back and it took several calls to CC and a few days for it to get fixed. Dunno if that's a one off issue or if the service technicians are simply overburdened with the increased number of connections. But yeah, connectivity to most servers and services are good and honestly, I can live with small hiccups now and then.

PS, my connection is directly from Airtel, no LCO is involved.

 

[nishantt6969]

Airtel is operating very well in my city(LCO city). The pressure of airtel on LCO is like hammer of thor, they come rrunning whenever theres any issue on just one phone call, sometimes on their own as when ont is down for 4 hours, it auto generates service request.

 

[Iambic Potato]

Airtel broadband generally has good customer service, but as with their mobile and DTH divisions, it has definitely degraded from what it used to be.

Their billing is absolutely awful though, especially if one tries to pay the bill for an advanced rental plan. This is one thing I miss about BSNL broadband even after all these years - in the almost 15 years that I had their landline and broadband connections, I've never had to face any headache about billing.

 

[bhuvanmisra]

Very poor for me ever since I took Static IP. Prior to that there was hardly any downtime.