Oh my God. I never expected that I'll face this kind of service from a Private Mobile Operator. 2 months back I switched to Docomo from my old network and it took no time for me to repent on my decision.
1st Shock: Signal.
"No getting away" this is one of the concept of Docomo promotional ads. Bullshit I never received more than 2 points signal at my home. Don't think I live in any village I live in Hyderabad Metropolitan City.
2nd: Recharge.
I recharged with Rs. 30 online. They deducted my balance twice from Bank A/C. I got my money back after a long 1 week struggle.
3rd: Ads like Balance popup.
From last 1 week I'm receiving ads like balance popup. For example today I received a message like this, Home Decoration tips for 30/month. "Press OK for activation and cancel for removing this message". Moreover I'm receiving messages not in one exact time. What will happen if I try to unlock my keypad without noticing it? Thank God that I noticed every time I got this kind of messages so I escaped from Balance deduction. Every time I contacted at CC immediately after noticing this kind of messages and every time they told me that they will not let happen it again. But they didn't do any thing. Here I should tell some thing. First two CC executives even don't know that whether I registered with DND or not. Third person told me that sir you didn't register for Fully Blocked DND so we sent those messages. But very first thing I did after activation of my SIM was registering for DND service. I selected every option except Banking messages. Because I thought if I select that option may be I don't receive transaction messages of my Bank A/C. But I didn't know that they take wrong advantage of it like this.
Not only these I face some other problems too.
All their promises in their promotional ads are bhakwas. In reality they don't do any thing they say on Ads. So I suggest people "Don't get in to their service by watching ads and asking few people for their experiences may be they are the few people who didn't experienced this kind of horrible things.
Actually before switching to Docomo I never used to call regularly at their CC. Because when ever they give me some trouble they used to solve that problem immediately after receiving 1st complaint. But these people are solving problem only after complaining 3,4 times. This is the worst customer care service I ever experienced. Actually in second case (recharge) I met with some awesome and wonderful Idiot kind of Executives who even don't know basic computer knowledge.
Now I'm thinking of switching back to my old network but unfortunately I should wait for another 1 month. God only knows how many more problems I'm going to face in this time period. I thing TROY should give MNP users a chance to switch back to their old network within 1 or 2weeks after porting.
For those who are thinking of switching to DOCOMO:
Don't attract for more talk time they are giving on online recharges, because of their signal you need to talk double time.
Don't expect expert CC Executives because they are not at all fully trained.
Don't expect better signal not only in long drives at your home also.
Don't expect good internet speed on GPRS services.
Don't expect for a better voice clarity.
Except easy recharge process they don't have a single service that we can satisfy with.
1st Shock: Signal.
"No getting away" this is one of the concept of Docomo promotional ads. Bullshit I never received more than 2 points signal at my home. Don't think I live in any village I live in Hyderabad Metropolitan City.
2nd: Recharge.
I recharged with Rs. 30 online. They deducted my balance twice from Bank A/C. I got my money back after a long 1 week struggle.
3rd: Ads like Balance popup.
From last 1 week I'm receiving ads like balance popup. For example today I received a message like this, Home Decoration tips for 30/month. "Press OK for activation and cancel for removing this message". Moreover I'm receiving messages not in one exact time. What will happen if I try to unlock my keypad without noticing it? Thank God that I noticed every time I got this kind of messages so I escaped from Balance deduction. Every time I contacted at CC immediately after noticing this kind of messages and every time they told me that they will not let happen it again. But they didn't do any thing. Here I should tell some thing. First two CC executives even don't know that whether I registered with DND or not. Third person told me that sir you didn't register for Fully Blocked DND so we sent those messages. But very first thing I did after activation of my SIM was registering for DND service. I selected every option except Banking messages. Because I thought if I select that option may be I don't receive transaction messages of my Bank A/C. But I didn't know that they take wrong advantage of it like this.
Not only these I face some other problems too.
All their promises in their promotional ads are bhakwas. In reality they don't do any thing they say on Ads. So I suggest people "Don't get in to their service by watching ads and asking few people for their experiences may be they are the few people who didn't experienced this kind of horrible things.
Actually before switching to Docomo I never used to call regularly at their CC. Because when ever they give me some trouble they used to solve that problem immediately after receiving 1st complaint. But these people are solving problem only after complaining 3,4 times. This is the worst customer care service I ever experienced. Actually in second case (recharge) I met with some awesome and wonderful Idiot kind of Executives who even don't know basic computer knowledge.
Now I'm thinking of switching back to my old network but unfortunately I should wait for another 1 month. God only knows how many more problems I'm going to face in this time period. I thing TROY should give MNP users a chance to switch back to their old network within 1 or 2weeks after porting.
For those who are thinking of switching to DOCOMO:
Don't attract for more talk time they are giving on online recharges, because of their signal you need to talk double time.
Don't expect expert CC Executives because they are not at all fully trained.
Don't expect better signal not only in long drives at your home also.
Don't expect good internet speed on GPRS services.
Don't expect for a better voice clarity.
Except easy recharge process they don't have a single service that we can satisfy with.
