Horrible Customer Service - Internet down for 3 days and counting

koolkunz

[OP]
Regulars
Aug 8, 2017
25
8
It's the true reason and it's not an excuse to be frank. Excitel's and Hathway's employee cuts the wire.

Recently 20-30 days back, Hathway did cut the whole area's Jio Wire. Jio was having their launch pending for March. But Hathway did this and launch delayed for that area.

Quite possible that your connection is one of which is affected.

Very frequently our area's Airtel wire are getting cut too and I suspect, it's Excitel's work. (wires of the customers which is going open and not via. Underground)

I actually over-heard the conversation among the Excitel's employees talking that "They cut the wires and distribution boxes of other ISPs."

No wonder, Excitel and Hathway is near to their end days.

@koolkunz You can contact to the Nodal Support of Jio if there is any.
My issue started on 22nd may only (4 days back) so I do not think it is that. But before jio I was using excitel and I did not recharge excitel for a month so it could be that excitel people / or the lco did it.
 
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koolkunz

[OP]
Regulars
Aug 8, 2017
25
8
It finally got fixed. 5 days it took them. Horrendous customer service as well. Customer Care representatives are clueless.
 


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