Home 500c combo users beware

dvinod76

Newbie
Messages
14
I am in the plan home 500c with 175 free calls. As per their ad. after free calls the call charge would be as per one india plan. In one india plan call charges for STD is Rs.1/minute. But when i received the detailed bill it shows they charged Rs.2/minute for STD calls:wall:. I complained about this matter to AO. After one week he replied that it was a genuine case but he could not help me as the billing was not under their control and he assured me that he will take over this matter to his higher authorities.did any one noticed this problem?.
 

infoinn

Newbie
Messages
60
Nope dude, I haven't crossed my free calls limit so i don't know about this, but if that is true then i should be taking more care of the bill by watching it carefully. How do you figured out that you were charged Rs2/min instead of Rs1/min ? Thanks for sharing the info.:(
 

neevarp

Regulars
Messages
1,502
Location
Trivandrum
Even i am interested to know how did u reach that conclusion (2/- for STD)
 


dvinod76

Newbie
Messages
14
when i doubtful againt my previous bill, i asked for detailed call list. In that list every calls you made marked along with call duration and units. 60 seconds makes one unit. Rs.1 for one unit. STD calls should be also 60 seconds/unit. But in my bill, STD calls were charged by 30 seconds/unit. Ultimately Rs.1 for 30 seconds and Rs.2/minute. That's it.
 

essbebe

MODERATOR
Messages
9,802
/members/dvinod76/
If you "hide" somewhere in India how we can help you to contact the customer care of your area ? If you are under "ONEIndia" Plan, you can ask for clarification. Beyond 175 free calls the Tariff is Same for allover India.

ONE INDIA PLAN - BASIC
 


dvinod76

Newbie
Messages
14
/members/dvinod76/
If you \"hide\" somewhere in India how we can help you to contact the customer care of your area ? If you are under \"ONEIndia\" Plan, you can ask for clarification. Beyond 175 free calls the Tariff is Same for allover India.

ONE INDIA PLAN - BASIC

i'm not hiding my friend. i just updated my profile, i live in tamilnadu. I already contact the customer care (1500), they also saying that after 175 free calls the call charge would be as per normal plan - means Rs.1/30seconds. When i asked them about bsnl website tariff they just can't answer. As you are also from tamilnadu, can you please contact the customer care to ask this question for me,and post what they are saying.
 

essbebe

MODERATOR
Messages
9,802
@dvinod76
As you are also from tamilnadu, can you please contact the customer care to ask this question for me,and post what they are saying.
Post all details of your bill telephone number consumer No ,details of STD calls etc, and then , I can take up ., on your behalf, your problem . . The expected reply will be to contact the A.O.
Which A.O of BSNL I should contact in TamilNadu ?
Para two:
You should try 1800 424 1600 or take a print out of the website page showing One India Plan ( and the page with std call details )and approach/telephone the Accounts Officer of your area.
(ONLY for . ISD they have a pop up screen . in the telephone Tariff page ).
Send an email to CC , so that you can have some written proof, if they reply.
Or make an appeal to higher authorities.
I am not an employee of any ISP/telephone providers/ cellphone providers/Wimax etc In India.
 

mrbgupta

DADA
Messages
431
Then whom would you call locally (after all 175 free calls) if you don't have a girlfriend? your driver or maid?
 

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