My regular plan is UL 675
For a period of 18/08/15 to 26/08/15 I changed my Plan to ULD 1445 then again changed back to my old plan UL 675 on 27/08/15.
Broadband security deposit should be one month’s plan advance. Initially my broadband security deposit was Rs 767.99 as I changed to higher plan I was charged Rs 600.00 as broadband security deposit but it didn’t adjusted back when I again changed my plan to lower rental plan. In bill Invoice Date 06/09/2015 total bill was of Rs 1599.00 I thought it will be adjusted in next month so paid my bill.
But in this month’s bill instead of adjusting Rs 600.00 in bill, the amount is deposited with deposits increasing it from Rs 767.99 to Rs 1367.99
when I moved on higher plan bsnl charged me broadband security deposit in that month's bill but when I again moved on lower plan in same month why my security deposit was not adjusted in same bill or next bill. Broadband security deposit should be one month’s advance charge only and I’m on UL 675 plan.
According to customer care, I will get deposit when I’ll surrender connection. It means if I again change my plan to several higher and lower plans bsnl will just keep adding the difference in deposits?
Kindly clarify if charges are ok or not, i'll post complaint after that.
For a period of 18/08/15 to 26/08/15 I changed my Plan to ULD 1445 then again changed back to my old plan UL 675 on 27/08/15.
Broadband security deposit should be one month’s plan advance. Initially my broadband security deposit was Rs 767.99 as I changed to higher plan I was charged Rs 600.00 as broadband security deposit but it didn’t adjusted back when I again changed my plan to lower rental plan. In bill Invoice Date 06/09/2015 total bill was of Rs 1599.00 I thought it will be adjusted in next month so paid my bill.
But in this month’s bill instead of adjusting Rs 600.00 in bill, the amount is deposited with deposits increasing it from Rs 767.99 to Rs 1367.99
when I moved on higher plan bsnl charged me broadband security deposit in that month's bill but when I again moved on lower plan in same month why my security deposit was not adjusted in same bill or next bill. Broadband security deposit should be one month’s advance charge only and I’m on UL 675 plan.
According to customer care, I will get deposit when I’ll surrender connection. It means if I again change my plan to several higher and lower plans bsnl will just keep adding the difference in deposits?
Kindly clarify if charges are ok or not, i'll post complaint after that.
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