Hathway Broadband Delhi Review

So after some hiccups, finally decided to try out Hathway by keeping my airtel broadband in Safe Custody. So far the experience is awesome compared to the slow speed of airtel. Airtel refuses to provide more than 4MBPS in my area and charges 899 bucks for 2MBPS@9GB FUP, 512kbps.

In case of Hathway, I paid 899 for 50MBPS@20GB FUP, 1MBPS plan. I paid total 3077 for 3 months.

This is the latest speedtest results.

This is the speed in IDM


Pros:
1. Connection is reliable and I experienced no throttling yet.
2. Speed is stable and ranges from 3-5MBPS (download speed in IDM)
3. Got a login free connection i.e permanently logged in to the internet.
4. No installation fee.

Cons:
1. Customer care is not responsive and takes at least 24 hours to respond to complaints unlike airtel which resolves my problem within 2-3 hours.
2. The engineer told me that my old TP-Link WD8968 would not work with Hathway. Hence, I have to dump it now. I have used it for less than a year with more than 2 years warranty remaining.
3. No landline connection like airtel.
4. Again did not get the connection in their guaranteed 2 days and had to call their office repeatedly to provide the connection.

So far it is too early to judge, but if the connection remain stable then I will disconnect my airtel connection permanently.

 

[igloo]

Which area and how much is fup?

 

[invader]

@igloo North-West Delhi, FUP@20GB

 

[invader]

Can anybody tell me why am I not getting the full download speed on my mobile? I get only 256KBPS speed on my mobile.

 

[igloo]

What wifi router and mobile you using? How far are you from router when doing the tests?

 

[invader]

They provided a D-Link wifi router and a modem for connecting their cable. I am using Galaxy Grand and I use it besides the router itself.

 

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[Sidharth P]

I did not know Hathaway provided 50mbps press in Delhi I thought they provided max 4 mbps

 

[igloo]

Well two types of network in delhi, old ethernet based where you don't need modem supports 5mbps max and new docsis based with modem which supports upto 50mbps

 

[Hathway Broadband]

Dear Invader,

We are extremely grateful to you for the support you have extended to us. We are sorry to hear about the cons you are facing with Hathway Broadband and are glad to have the opportunity to assist you. Please share your account number, we will get back to you.

Warm Regards,
Hathway Broadband

 

[invader]

Now you are unnecessarily creating problems for payment. Despite repeated calls to you, the issue of cheque payment is not yet resolved. The cheque amount has been debited from my account and i have mailed you my account statement reflecting the same. But despite this your customer reps are telling me that the amount is still due. Kindly look into this and provide a faster resolution if you can.

 

[invader]

Dear Hathway, I still haven't received any reply from you. I have already mailed you 3 days ago regarding the cheque issue. How much time do you need to reply?

 

[invader]

This is the speed test done using LAN Cable. Why do we get different speeds in WiFi and LAN?

 

[Sushubh]

probably because the wifi speed would depend upon the wireless components in the computer and the router and the distance between then and the quality of connectivity? 😕

 

[invader]

Ok. Thanks. Can you suggest any wifi router having VPN capability that I can use it with hathway. My old TP-Link WD8968 is not compatible with hathway. Thinking of selling it away.

@x720 @chromaniac

 

[Sushubh]

@x720 is the man... Most routers have integrated support for VPN. Not sure about Hathway though. Get an ac router considering your internet connection 😀