Hathway Broadband Cheating customers on Data consumption

[Jaycyborg]

Hathway broadband data consumption details are really bogus. Even though I was not using the connection for 2-3 days , their portal shows that I have consumed close to 2.2 TB of download and close to 400 GB of Upload on those 2 days . This is rediculous act by Hathway . My monthly consumption never went beyond 1TB but their system indicates that I have consumed 2.2 TB in 2days . This is how Hathway is cheating customers. Im thinking of discontinuing their service and to move to other ISP. Have anybody faced this issue before ?

 

[Sammy]

Change your wifi password my friend.

 

[Jaycyborg]

@ Sammy
FYI - I use MAC filtering , only the devices whoes MAC addresses are whitelisted in my router can connect to my router . So even if you know my wifi password , you can do nothing.

 

[Lolita_Magnum]

Spoofing MAC address is an easy way to get access to the router and trust me, it's not difficult.
What device/router are you using anyway?

 

[Jaycyborg]

@Lolita_Magnum May be you got MAC spoofing wrong , even to get in to the router you need atleast one MAC address from router whitelist so that you can spoof it. Without that you dont have anything to spoof .

 

[Jaycyborg]

Update: Hathway customer care called back and asked me to purchase Static IP to avoid this data consumption issue . This is the intelligence level of Hathway technical and Billing teams . I have placed disconnection request instead. There is no use in arguing with fools.

 

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[havoc]

Check data usage on your devices as well as try asking them how is it possible and can you see sessions? Ask them how it's possible to exhaust that amount of data in such a short period of time.

 

[Jaycyborg]

I did ask everything, they are repeating the same thing that I have exhausted the data. There is no point in arguing with people who doesnt even understand basics of how computer network works.

 

[Jaycyborg]

Update: After placing disconnection request, they agreed that there was technical issue on their side and credited the data back. Will monitor this and if it happens again then will sure disconnect without second thoughts.

 

[Jaycyborg]

Update : This month on data renewal they added additional 2000 GB to monthly quota. Also on 200 Mbps plan I still get speeds close to 400 Mbps. Not sure what these people are doing. Until customers are profitable and have no issues, we are good.