FTTH Plan Change

[Sudarshan61]

So for my new FTTH Connection, I started with 100GB Plan.
And within 5 days of usage i realized that 100GB is not sufficient for me (on my ADSL connection my monthly consumption was around 90GB, but i think Hotstar, Youtube etc are all eating more data now due to increased speed)

So I went to the exchange and requested them for plan called BBO UL 599 CS315(Which was displayed on the notice board, having 12Mbps flat speed no FUP),
No update regarding plan change so I visited them after 5 days only to be told that this plan is not for our circle hence we could not change the plan.. I was like %@%

Anyways I asked them to change it to Superstar 300GB plan, (officer did something on the PC and said its done...Although i didnt believed him).
It has been 3 days but I still see my plan as 100GB.. Unfortunately BSNL Selfcare portal dont show Superstar plan (300GB, 500GB) hence I could not update it online.

1. How long before I see my updated plan Online?
2. Does BSNL have any restriction for plan change on new connection. Customer care lady was telling that till 12 months you cant change and latter said 3 months.
3. How frequently the plans are updated in Selfcare portal? 300GB and 500GB are not so new plans

 

[Shivam15]

Plan change message comes in one day only.. although on BSNL FUP page it takes some time like 2 to 4 days.
And I also took a new FTTH plan and changed me plan after one month online via selfcare.. no issues at all. Plan got changed within 18hrs.
And my selfcare does show 300GB Plan not sure why isn't yours not showing.

 

[Adithya]

Which circle are you from? Next time search for BSNL FTTH plans + Your circle and you can find ones applicable to you and then choose the one on selfcare.

Don't know about now though, you can try to raise another plan change request from selfcare.

 

[Sudarshan61]

Maharashtra,
Selfcare don't show the plans (only daily FUP plans are shown )...hence can't do via selfcare

 

[skepticCyberMortal]

In Selfcare portal once after you login, under My Accounts aren’t you able to click on your Account Number? Once after that from the main menu you should be able to find a toggle menu that says Modify Services. Under that you’ll usually find a link named Change of Tariff Plan.

 

[sksinha]

Plan change message comes in one day only.. although on BSNL FUP page it takes some time like 2 to 4 days.
And I also took a new FTTH plan and changed me plan after one month online via selfcare.. no issues at all. Plan got changed within 18hrs.
And my selfcare does show 300GB Plan not sure why isn't yours not showing.

Hey Hi bro did you take voice connection also?? I m also from jharkhand can you help me to setup voip

 

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[Sudarshan61]

Yes I know how to change the plan via Selfcare. but problem is I dont see the plan that I want.
See the screenshots

 

[skepticCyberMortal]

To the best of my knowledge I think this area of BSNL website is not kept up to date.

I’m subscribed to a plan for my circle that’s not listed in this area.

 

[skepticCyberMortal]

Well, I stand corrected. They’ve updated it recently and I see my plan for my circle there now.

 

[Shivam15]

Hey Hi bro did you take voice connection also?? I m also from jharkhand can you help me to setup voip

Actually I got it setup via the Exchange guy.. He remotely accessed my PC and set it up. You can call them to your home as well.

 

[sksinha]

^^^i just to know the settings can you post a screenshot of your settings from your ont??And is it static ip one or the dhcp one ?

 

[Sudarshan61]

Finally updated plans started appearing .

Not sure if that was something to do with the feedback I gave on the selfcare or some email I wrote

 

[Sudarshan61]

Took less than 5 mins for my plan to change via Selfcare....
Now hoping for BSNL to launch new plans or may shift to Airtel soon

 

[Balvinder]

Can u plz change my bsnl fiber plan

 

[Balvinder]

I want to change my plan to 1277 (100mbps+750gb) and was wondering how to do it and if it will be changed?