StillWaters
Newbie
Hi Guys,
Wanted to share my horrible experience with Flipkart and their high handed response to the issues faced.
We purchased a phone during App Days Deal, which Flipkart auto cancelled giving undeliverable excuse and refused to reinstate the order. Instead asked us to re-order the phone, which was now at increased price.
Last week of June, Flipkart had some App only deals, during which I helped my wife buy a Lumia 640 phone with the exchange offer. I had planned to gift her something, so had bought a Flipkart Gift Voucher for her, which she used to make the purchase.
We faced problem ordering the phone to Noida, as it was not showing delivery there. So we ordered using her Delhi office address on 24th June. We got the message that order will be delivered by 27th. However, the phone was ready for delivery next day morning (25th) itself. Since we needed time to backup the phone to be exchanged, we requested the delivery guy to deliver another day. Next day, she called up the courier in the morning and asked if he can deliver on Monday, 29th June instead. He was ok with it and agreed.
On Saturday, 27th we got a message from Flipkart out of blue that they tried delivering it 3 times and could not reach us, so they have cancelled the order and refunded the amount to the GV. This cancellation was done without asking us or taking our permission, when we had already discussed for a later delivery with their delivery guy.
I have been chasing after Flipkart for 2 weeks now to either get the order delivered, or let us order again at same price, but they are not at all budging and want us to order at the full price now. I have no desire to ever do any business with Flipkart, so I asked them to refund my Gift Voucher back to my Credit Card, to which also they flat out refused saying that their policy does not allow that.
So essentially my money is now stuck in a Flipkart voucher which they refuse to refund back to my card. They have washed their hands off the issue saying that from their side they have processed the refund. They fully know that Flipkart Gift voucher means money is already with Flipkart.
Truly horrible experience even after tweeting Sachin Bansal, their CEO. They have no inclination whatever to helps resolve this matter.
Based on a twitter search, this has happened to multiple other people as well. Flipkart was ina hurry to cancel the offer price orders, essentially baiting and switching. I have decided never to shop with Flipkart again and deactivating my account with them.
Cheers,
StillWaters
Wanted to share my horrible experience with Flipkart and their high handed response to the issues faced.
We purchased a phone during App Days Deal, which Flipkart auto cancelled giving undeliverable excuse and refused to reinstate the order. Instead asked us to re-order the phone, which was now at increased price.
Last week of June, Flipkart had some App only deals, during which I helped my wife buy a Lumia 640 phone with the exchange offer. I had planned to gift her something, so had bought a Flipkart Gift Voucher for her, which she used to make the purchase.
We faced problem ordering the phone to Noida, as it was not showing delivery there. So we ordered using her Delhi office address on 24th June. We got the message that order will be delivered by 27th. However, the phone was ready for delivery next day morning (25th) itself. Since we needed time to backup the phone to be exchanged, we requested the delivery guy to deliver another day. Next day, she called up the courier in the morning and asked if he can deliver on Monday, 29th June instead. He was ok with it and agreed.
On Saturday, 27th we got a message from Flipkart out of blue that they tried delivering it 3 times and could not reach us, so they have cancelled the order and refunded the amount to the GV. This cancellation was done without asking us or taking our permission, when we had already discussed for a later delivery with their delivery guy.
I have been chasing after Flipkart for 2 weeks now to either get the order delivered, or let us order again at same price, but they are not at all budging and want us to order at the full price now. I have no desire to ever do any business with Flipkart, so I asked them to refund my Gift Voucher back to my Credit Card, to which also they flat out refused saying that their policy does not allow that.
So essentially my money is now stuck in a Flipkart voucher which they refuse to refund back to my card. They have washed their hands off the issue saying that from their side they have processed the refund. They fully know that Flipkart Gift voucher means money is already with Flipkart.
Truly horrible experience even after tweeting Sachin Bansal, their CEO. They have no inclination whatever to helps resolve this matter.
Based on a twitter search, this has happened to multiple other people as well. Flipkart was ina hurry to cancel the offer price orders, essentially baiting and switching. I have decided never to shop with Flipkart again and deactivating my account with them.
Cheers,
StillWaters
