Feedback to improve the service quality

krish_88

Regulars
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1,435
Location
Mumbai
Hi people today i got a mail from sify saying that they are going to improve their service by our feedback.See this
Dear Customer,

In our quest to continuously improve the quality of our service offering, we have initiated a customer satisfaction survey for all customers who have interacted with us. This is extremely critical for us to evaluate and identify areas of improvement, based on your inputs.

We request you to take a few minutes to fill up this brief survey:-

http://customercare.sify.com/css/frisatsurvey/bb_survey.asp

With best regards,

Suchint Murali
Head - Customercare
 

Tushar

Regular
Messages
341
Yes they've started this feedback system recently, last time the Sify Engg came to my place I had to fill a feedback form when he resolved the problem. Now I'll show them what Customer Care really is :p
 

Suraj

Regular
Messages
460
man....i rarely check my sify mails.....time to check what kinda sify spam i get.thanks for the info.
 


uthfull

Uthfull.org
Messages
463
No need for feedback!!I'm thinking of joining Sushubh's gang - switchin over to Airtel (most probably).Astalavista....... Baby!!N one more thing... how come my CTO renewed me with a 256K Night Unlmtd package when I asked him to while its not even available for Chandigarh?
 

srrao

Regular
Messages
174
Originally posted by krish_88@Sep 24 2005, 12:21 PM
http://customercare.sify.com/css/frisatsurvey/bb_survey.asp
Suchint Murali
Head - Customercare


Do you think that is a real feedback survey?

Are sify users having problems with cc?

May be they have outsourced the CC and trying to get a real time feedback?
 


inetbum

Regulars
Messages
1,039
Who cares about the CC's performance. There should be questions instead about Sify's uptime. Who needs persistent downtimes and then bickering with the CC :angry:. I agree, the questionnaire is crap.
 

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