Facing Airtel Frequent disconnection problem

  • Thread starter Thread starter dejan
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dejan

Regular
I got banned!
Messages
617
Location
Delhi
ISP
Airtel
What could be the cause? Already called Airtel and they will pay a visit today. But just wanted to know the reasons behind this issue. This is the second time I'm calling them to fix this up
 
post your modem adsl line stats
 
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your downstream snr margin is low. 6.0 is bare minimum, whenever it falls below 6 you will start getting disconnections. ideally snr margin of 8+ is required to have a stable connection. i think your line is unable to handle 16mbps. i suggest you downgrade to 8mbps to get stable connection
 
Either shift to 8mbps or ask them to lower line rate, such that you'll get a little less than 16mbps.

snr is too low.
 
Getting SNR margin of 8.1 when I switch to G.DMT. But Data Rate decreases to 12 mbps
 
My disconnection problem is fixed after they changed the wiring of my house. And why should I stay on 8 mbps speed when I'm paying for 16 mbps?
 

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