Excitel - Frequently Disconnecting Multiple Times Per Hour (Termination Cause: SERVICE UNAVAILABLE)

[Deleted member 63558]

Hello, I'm again facing Frequent Disconnection with the Excitel Broadband now since yesterday. (It was working fine since December though when I moved to the modem which was used by mostly Excitel Users).

Termination Cause: SERVICE UNAVAILABLE

Termination is happening almost every 15-30 minutes.

 

[Deleted member 63558]

@opomiyulen Let me know if you know anything about this.

@Aakash Malhotra @achaudhary997 Got any idea?

 

[opomiyulen]

Hello, I'm again facing Frequent Disconnection with the Excitel Broadband now since yesterday. (It was working fine since December though when I moved to the modem which was used by mostly Excitel Users).

Termination Cause: SERVICE UNAVAILABLE

Termination is happening almost every 15-30 minutes.

This is something related from excitel end and the problem started from 7th Evening.

 

[Deleted member 63558]

Yes. But, What could be the solution and any idea why this would happen? @opomiyulen

Also, Do you use Excitel?

 

[Deleted member 63558]

Anyone got any idea, because it's happening daily. And happens multiple times.

 

[gopalbose0]

I face the same issue ( but it disconnect after ~~30 to 45 min ) It shows my cause as User reset and my router log doesn't mention a reboot or reconnect or login just 100% packet loss for around 2 sec.

 

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[Deleted member 63558]

They are not even calling me or replying to my ticket.

I am facing so many disconnections.

What is this "SERVICE UNAVAILABLE"?

 

[Deleted member 63558]

@Sushubh Do you have any idea about this " SERVICE UNAVAILABLE ".

I tried calling the Support of Excitel but they are all pointing the issue towards Router, which is clearly not the case since it's happening with TP-Link Router (used by many Excitel Users) and on ER-X also.

It happens mostly in the night. (not saying only happens in night, but it's more frequent in night)

 

[JB701]

I had a similar problem on Excitel back in 2017. Frequent disconnection every 5-7 minutes; LCO tried everything they could to fix it; new ethernet cable, recrimping the ethernet plugs and even changing the network switch on the node outside. Nothing fixed it, so I stopped recharging Excitel and went back to DEN for a few months and then switched back when I saw that the problem had been magically fixed.

For me it happened more at daytime than at night. It could be because of some outside interference on the Ethernet link.

 

[Deleted member 63558]

Hmm. How did you know the problem is solved? @JB700

And what was the termination cause for your frequent disconnection.

 

[JB701]

i think the disconnection cause was "Lost Service". I hated DEN because of its 100GB/month FUP so i decided to give excitel another shot and recharged it with 20Mbps plan after two months, no more disconnections.

 

[Deleted member 63558]

LCO is not ready to listen. They are continuously saying router is faulty.

How can router be faulty when it was working fine for more than 1 week. (It ran continuous sessions of 3 days without any disconnection).

Router is newly manufactured and bought. Not even 20 days old.

@philip marlowe any comments?

2019-01-12 02:18:15 2019-01-12 02:32:35 10.14.8.238 14.33 140.08 Service Unavailable
2019-01-12 01:39:31 2019-01-12 02:17:40 10.13.193.74 38.15 8388.41 Service Unavailable
2019-01-12 01:27:28 2019-01-12 01:38:18 10.14.2.184 10.83 756.48 Service Unavailable
2019-01-12 01:12:33 2019-01-12 01:26:53 10.13.195.115 14.33 1021.05 Service Unavailable

This is the copy-paste (Pre-Canned) Reply from Excitel Nodal Team Daily:

 

[alphago]

Is it working if you directly connect the rj 45 to your pc/laptop?

 

[Deleted member 63558]

@alphago I tried that but I don't know something wrong happened with that. I mean Laptop restarted and didn't connect to excitel automatically (Windows Update).

Right now, I'm connected to router-again with the TP-Link Router. Let's see if this shows any error. If it shows, I'll test on laptop again.

I've 5 days of time left in my excitel connection.

 

[opomiyulen]

Hmm. How did you know the problem is solved? @JB700

And what was the termination cause for your frequent disconnection.

548 minutes is decent time , you should not worry. Frequent disconnection is when connection get disconnected with in few minutes again and again. To verify more, use your connection for a day on laptop or desktop only without any router and than check logs what it show. It may be due to router also.