Excitel Broadband: What is the meaning of Lost Carrier, Lost Service, Admin Reset and User Request?

ajgamer

[OP]
Regulars
Dec 28, 2014
1,754
228
Hello, I am new with Excitel Broadband. But I'm failing to understand the meaning of Lost Carrier, Lost Service, Admin Reset and User Request mentioned as the termination cause in the my.excitel.com session history log.

Screenshot:


P.S.: Screenshot is not mine, taken from friend.
 

Sushubh

Administrator
Oct 29, 2004
419,614
13,069
Gurugram
File a complaint on My Excitel... It's their headache to find out the reason for continues disconnections.
 


ajgamer

[OP]
Regulars
Dec 28, 2014
1,754
228
@Sushubh I did that, I even asked them about the Nodal (so that they take that seriously) but they aren't doing much about it since it comes out to be more dependent upon the LCO. I haven't received any call from LCO related to this issue.
 

Sushubh

Administrator
Oct 29, 2004
419,614
13,069
Gurugram
It's not going to get fixed immediately. You would have to keep pinging excitel regularly. If you are on Facebook or Twitter, start pinging them there as well mentioning your complaint number.
 

ajgamer

[OP]
Regulars
Dec 28, 2014
1,754
228
This pinging on Facebook/Twitter helps?

And, How good is Nodal?
 


Similar threads