its funny how when excitel works, it works really great but once it starts coughing up problems then there is no end to it.
Dear Subscriber,
Thank you for sharing your concern with us. we feel sorry for the inconvenience however, In case if the problem still persists, we would request you to please follow the below steps.
Please do the following steps to troubleshoot the speed issue:-
(1) Create a Dial-up connection on your pc/laptop.
Creating a PPPoE Dial Up Connection on Windows 7 | Answer | NETGEAR Support (OPEN THIS LINK IF YOU FACE ANY PROBLEM)How to set up and use PPPoE internet connections in Windows 10 | Digital Citizen
Many Internet Service Providers (ISPs) from around the world offer their internet services to residential users through Point-to-Point Protocol over Ethernet or PPPoE connections. To be able to use such internet connections, the ISP usually gives you a unique username and password that you must...www.digitalcitizen.life
on mac book How to configure PPPoE connection on Mac pro | TP-Link United Arab Emirates
(2) Connect the internet cable provided by Excitel directly(without router) to laptop/pc.
(3) Connect to internet using the dial-up created in step 1.
(4) after that go to the command prompt type the command ""tracert google.com"" or if you utilizing mac book open terminal type there ""traceroute google.com"" you will see the 30 hops take proper screen-shot.
(5)On command prompt ping the first hope IP address take proper screen-short ""ping statics"", ping google DNS take the proper screenshot. e.g ping 8.8.8.8 -t, on mac book open the terminal type ping the first hope IP address take screen-shot ping 8.8.8.8 to stop press key Crtl and C at the same time.
If the problem still continues, kindly revert us to 011-33447788 for further troubleshooting process.
Thanks for choosing Excitel.