Excitel Broadband: Slow Internet Speeds to Many Servers and Locations

samx

New Member
Dec 21, 2014
4
0
Don't think this is ever gonna fixed. The ticket has stayed open for more than 3 weeks now. Getting ACT broadband installed tomorrow.
ACT has fiber? or copper?
 

ashfame

Member
May 7, 2019
24
10
ACT has fiber? or copper?
Yep its Fiber, but only till building, then they route via coaxial, he told me its Cat5 but I don't know enough about wires to verify the same. It has the same issues of speed with non-peered sites, but at least no packet loss like excitel. They do give a 30-day refund policy so I am gonna give it a try and then accordingly decide.
 

ashfame

Member
May 7, 2019
24
10
Anyone of you asked for a service extension? If yes, how much did you get it? I just created a ticket.

Considering how unstable the connection has been in the last month, we should get atleast 15days extension. I just got 2 days in the first week of the fuck-up era.
 


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rxuser

Member
Jul 27, 2018
13
3
Speeds are very slow, 10-5mbps on digitalocean banglore and aws mumbai. ACT is giving 100mbps to both the locations.
Excitel feels like a waste of money now
 
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ashfame

Member
May 7, 2019
24
10
@Aakash Malhotra Do they really patch us through with an actual technician? Right now, I am bearing 2 connections. ACT for my desktop, where I game. And Excitel for wifi, which runs TV and all mobile devices.

Were you able to resolve the packet loss issue?
 


ashfame

Member
May 7, 2019
24
10
Update regarding service extension: I got 3 days from them, for an issue that's persistent for the last 6 weeks. What a joke!
 

Aakash Malhotra

Regulars
Aug 13, 2013
423
86
new delhi
@Aakash Malhotra Do they really patch us through with an actual technician? Right now, I am bearing 2 connections. ACT for my desktop, where I game. And Excitel for wifi, which runs TV and all mobile devices.

Were you able to resolve the packet loss issue?
yes. if you ask them to get you in touch with l2 technician. they will do it but after some pestering.

i tried to get packet loss issue resolved way back. asked them to get me in touch with l2 technician. technician even visited my house.
i gave them detailed list of ip's of games. even played cs go infront of the guy that clearly showed packet loss but at the end they didnt do anything. everytime you complain about packet loss, they always come up with same old bullshit excuse - we checked and didnt find any packet loss in our network.

their rep used to be active on this forum. he accepted that a 0% loss network cannot be maintained due to the LCO model that they follow.

even if they find that there is loss in their network due to fault in their lan switches or faulty equipments at lco, i doubt they will do anything about it.
these equipments costs thousands and just because few gamers are getting loss, they wont spend such big amounts to satisfy their minority customer base.
most lco's dont even know what packet loss is. all they care about is speedtest results. if that is okay then everything is okay.

truth is, excitels majority of customer base is casual. all they care about is their google youtube facebook and whatsapp.


@webie got excitel fiber installed at his house and even then he is getting packet loss which clearly shows that the backend lan switches of excitel are at fault.
 

ashfame

Member
May 7, 2019
24
10
@akas
yes. if you ask them to get you in touch with l2 technician. they will do it but after some pestering.

i tried to get packet loss issue resolved way back. asked them to get me in touch with l2 technician. technician even visited my house.
i gave them detailed list of ip's of games. even played cs go infront of the guy that clearly showed packet loss but at the end they didnt do anything. everytime you complain about packet loss, they always come up with same old bullshit excuse - we checked and didnt find any packet loss in our network.

their rep used to be active on this forum. he accepted that a 0% loss network cannot be maintained due to the LCO model that they follow.

even if they find that there is loss in their network due to fault in their lan switches or faulty equipments at lco, i doubt they will do anything about it.
these equipments costs thousands and just because few gamers are getting loss, they wont spend such big amounts to satisfy their minority customer base.
most lco's dont even know what packet loss is. all they care about is speedtest results. if that is okay then everything is okay.

truth is, excitels majority of customer base is casual. all they care about is their google youtube facebook and whatsapp.


@webie got excitel fiber installed at his house and even then he is getting packet loss which clearly shows that the backend lan switches of excitel are at fault.
Thanks, I am not even gonna try then. Guess, I gotta keep 2 connections then, haha.