LCO probably is not using a UPS but a generator? Honestly, it's a shame that Excitel does not take these problems seriously. I have had 3-4 downtimes in the last 6 months or so of service when the network had stayed down through the night or day because of power supply or other problem. But LCO usually responds during the daytime and even calls back after problem is resolved at their end. The official customer support of course does not respond to repeated problems. They would just close your ticket and mark it as resolved when the internet gets back online.
Good thing I now have Den and Hathway as alternative choices when Excitel goes down the drain. Which it would eventually.
Good thing I now have Den and Hathway as alternative choices when Excitel goes down the drain. Which it would eventually.