Excitel Broadband Review: Worst Internet Service Provider (With Screenshots)

[Deleted member 63558]

1. There is no call/visit from the Excitel yet to fix the issue.
2. There is no call from the Excitel yet.
3. I'm still getting huge packet loss (20-30%) and very slow internet speeds (1-15Mbps).
4. I came to know that LCO still doesn't have Engineer (I suspect).
5. @philip marlowe is not just ready to come up online and take a look.
6. It's the 7th Day (today) and the issues are not fixed.

Updated Screenshots:

Last 28 Days of Excitel:

31st Jan - 5th Feb : Speed Issues

9th Feb - 11th Feb: Speed Issues (Continued..)

13th Feb - 14th Feb: Speed Issues

16th Feb - 16th Feb: Connectivity Issue (Fiber Cut)

19th Feb - 19th Feb: Connectivity Issue (No Global Ticket)

25th Feb - 26th Feb: Connectivity Issu

26th Feb - Today (2nd March): Huge Packet Loss & Very Slow Internet Speed

19 out of 29 Days, Internet didn't work properly.

 

[Deleted member 63558]

It is 8 days since I've made the complaint about the High Packet Loss and Slow Speed with the Excitel, Excitel Nodal and the Local Teams.

But there is no fix/help/update so far. I called the support numerous of times but all they say is the repeated lines.

Last 28 Days of Excitel:

31st Jan - 5th Feb : Speed Issues

9th Feb - 11th Feb: Speed Issues (Continued..)

13th Feb - 14th Feb: Speed Issues

16th Feb - 16th Feb: Connectivity Issue (Fiber Cut)

19th Feb - 19th Feb: Connectivity Issue (No Global Ticket)

25th Feb - 26th Feb: Connectivity Issue

26th Feb - Today (4th March): Huge Packet Loss & Very Slow Internet Speed

21 out of 30 Days, Internet didn't work properly.

 

[Shubham]

At this point I think its better for you to switch ISPs.

 

[Deleted member 63558]

I would have switched if I had option. I talked to 10 ISPs in last 3 days but only Hathway and Excitel are available here.

I visited the known-shopkeepers to ask if there is anyone who provides internet. But there is no.

 

[Shubham]

How about local cable wallahs? I think most cable wallahs in Delhi also give internet services.

 

[Deleted member 63558]

^ Yeah, I visited him. But, he doesn't provide Internet Services. He only provides Cable TV. He used to provide before but now he doesn't.

 

---

[Deleted member 63558]

I've just came to know that LCO doesn't have Technician anymore (Second Time).

It is 8 days since I've made the complaint about the High Packet Loss and Slow Speed with the Excitel, Excitel Nodal and the Local Teams.

But there is no fix/help/update so far. I called the support numerous of times but all they say is the repeated lines.

Last 28 Days of Excitel:

31st Jan - 5th Feb : Speed Issues

9th Feb - 11th Feb: Speed Issues (Continued..)

13th Feb - 14th Feb: Speed Issues

16th Feb - 16th Feb: Connectivity Issue (Fiber Cut)

19th Feb - 19th Feb: Connectivity Issue (No Global Ticket)

25th Feb - 26th Feb: Connectivity Issue

26th Feb - Today (4th March): Huge Packet Loss & Very Slow Internet Speed

21 out of 30 Days, Internet didn't work properly.

@philip marlowe I hardly have 3-4 days left for my rene

 

[neelakatappa]

When the guy comes to take payment show him the results.

 

[Deleted member 63558]

^ I've been paying online (since it was my first renew).

What happens when I don't pay for the Excitel (Don't renew)?

@Sushubh Does Excitel Team or someone calls for the renew or something like this?

 

[ijsa]

I would have switched if I had option. I talked to 10 ISPs in last 3 days but only Hathway and Excitel are available here.

I visited the known-shopkeepers to ask if there is anyone who provides internet. But there is no.

location......

I am using Triple Play....... it is good and most probably available all over Delhi.

Broadband Service Provider in Gurgaon | Fiber Broadband Internet Connection

Best Internet Service provider near me – Get unlimited high speed broadband service by using FTTH technology in Gurgaon, Delhi, Noida, Punjab, Haryana and Rajasthan. Fiber connection provides ultra-fast speed throughout the day with strong connectivity.

www.tripleplay.in

 

[Deleted member 63558]

@ijsa I'll be talking to them tomorrow then. Where do you live btw?

 

[ijsa]

Krishna Nagar

 

[Deleted member 63558]

@ijsa Do they have any sort of advertising holdings/boards on the pole in your area?

Since, I don't see any in my area.

Secondly, What upload and download do you get and what is your connection type (normal or ftth)?

Third, What ping do you get to the Excitel Delhi and ACT Delhi Server (would be awesome if you could share the screenshot of the speedtest.net for both via Ethernet).

Thanks.

 

[ijsa]

-- dead tinypic image removed --
-- dead tinypic image removed --
-- dead tinypic image removed --

 

[Deleted member 63558]

Hey @Sushubh If you have any idea. I'm getting low download-speed specifically at the night now. Like around 7pm it starts to drop and until 2-3am it becomes normal.

Worst time of download-speed is 9pm-12am when the speeds are hardly 5Mbps-10Mbps.

Packet Loss becomes as high as 30% at this time and ping increases by 3-4ms too.

Checked directly on the LAN Wire of Excitel Connected to the Laptop with Dialup Connection.