Excitel Broadband Review: Worst Internet Service Provider (With Screenshots)

[Deleted member 63558]

HONEST REVIEW ABOUT PATHETIC EXCITEL BROADBAND

LATEST ISSUE:

Excitel Broadband: Slow Internet Speeds to Many Servers and Locations | Internet General Discussions

Hi! Speeds on Excitel Broadband are pathetic from morning till mid-night. It starts to have bad speeds around 8 AM and continues to be bad until 1 AM. So the whole day, Excitel is struggling to have speeds. Some locations/servers are so bad that they don't go more than 1 Mbps in speed including...

broadband.forum

Last Updated Report: March 2019 (April 2019 coming in few days)

Hello! I got Excitel Installed few weeks back (last week of December). Since then I have been facing a lot of issues with it.

Plan Details: 50Mbps Up/Down for Rs. 820.10

Report of March 2019

Date Started	Date Ended	Number of Days	Problem	Notes
Continued since . . . 26 / 2 / 2019	14 / 3 / 2019	14	Slow Internet Speed
14 / 3 / 2019	17 / 3 / 2019	3	Internet Down (No Connectivity)
20 / 3 / 2019	23 / 3 / 2019	4	Internet Down (No Connectivity)
30 / 3 / 2019	31 / 3 / 2019	2	Slow Internet Speed
Total Days - Internet did not work	23	Total Days - Internet Worked	8

Report of February 2019

Date Started	Date Ended	Number of Days	Problem	Notes
31 / 1 / 2019	5 / 2 / 2019	6	Slow Internet Speed
9 / 2 / 2019	11 / 2 / 2019	3	Slow Internet Speed
13 / 2 / 2019	14 / 2 / 2019	2	Slow Internet Speed
16 / 2 / 2019	19 / 2 / 2019	4	Internet Down (No Connectivity)
25 / 2 / 2019	26 / 2 / 2019	2	Internet Down (No Connectivity)
26 / 2 / 2019	26 / 2 / 2019	1	Slow Internet Speed
26 / 2 / 2019	28 / 2 / 2019	3	Packet Loss Slow Internet Speed
Total Days - Internet did not work	21	Total Days - Internet Worked	7

Last 30 Days of Excitel:

31st Jan - 5th Feb : Speed Issues

9th Feb - 11th Feb: Speed Issues (Continued..)

13th Feb - 14th Feb: Speed Issues

16th Feb - 16th Feb: Connectivity Issue (Fiber Cut)

19th Feb - 19th Feb: Connectivity Issue (No Global Ticket)

25th Feb - 26th Feb: Connectivity Issue (Internet was down for more than 28 hours)

26th Feb - 26th Feb: Very Slow Speed

27th Feb - Today: Huge Packet Loss ping google.com -t

27th Feb - Today: Very Slow Speed

Resolution / Duration to Fix: They have maximum resolution of 48 hours for any kind of complaint. So most of the time, LCO would only come to fix the issue at the ending hours of the 48 hours.

Nodal/Appellate: Both of the Higher Authority are no different from the Generic Customer Support. Both of them are limited to take any kind of action against LCO.

Issues with Excitel:

• Packet Losses
• Disconnection while Rain (and won't solve automatically until Engineer visit)
• If your LCO don't have power backup, Internet will not work when there is a power cut.
• LCO is the real boss and if he's shit. You are going to have shit experience (like myself).
• Support Desk (Including Nodal) don't have any authority or quality check over the LCO. They are bound to wait and wait only for LCO to take any kind of action and fix.

Support Tickets Since Installation of Connection:

Averagely, every 2nd day, there is a new issue with Excitel.

Short Note: Don't take Excitel if you want reliable internet and If you take, better get a backup such as Airtel Broadband or Jio 4G Setup because Excitel will go off a lot of time.

I've been using Internet for 18 years now and Excitel is the most worst service I've ever experienced in my entire life. It was the first time in my entire life that the Internet was off for more than 28 hours and Support Desk was not able to help me except for waiting for the LCO to take any kind of action.

Don't Get Excitel and never pay them for multiple months. They won't refund.

___

Other Excitel Broadband Review:

Honest Review: Disconnected Excitel After 1 Hour of Installation (Poorest ISP and LCO Business) | Excitel Broadband

HONEST REVIEW ABOUT PATHETIC EXCITEL Hello, I logged a installation request (new connection) for Excitel on Saturday. I did the confirmation of it when they called me. Saturday: After that, LCO's Sales Guy calls me and I had like 30-40 min. conversation with him where I asked him 10 different...

broadband.forum

Other Excitel Broadband Issues Threads:

Excitel Broadband: Slow Internet Speeds to Many Servers and Locations | Internet General Discussions

Hi! Speeds on Excitel Broadband are pathetic from morning till mid-night. It starts to have bad speeds around 8 AM and continues to be bad until 1 AM. So the whole day, Excitel is struggling to have speeds. Some locations/servers are so bad that they don't go more than 1 Mbps in speed including...

broadband.forum

Excitel Broadband - First Day Issue (Need Help) | Excitel Broadband

Hello, I have installed Excitel at home now. I'm currently facing few issues with it. 1. I am trying to ping www.google.com -t on CMD. I am seeing packet loss of 3-5% (continuous packet loss, checked multiple times). What to do? 2. I use TP-Link Load Balancer TL-R470T. It is re-connecting the...

broadband.forum

Excitel - Very Slow Downloading Speed? | Excitel Broadband

Hello, I'm getting very low downloading speed on Excitel and it's the first time I'm getting this much low speed on excitel. I tested many things and many servers but it's this low only. I have also restarted the modem. Also, I am on LAN and I don't use WiFi or any other device except for this...

broadband.forum

Excitel Account Suspended for Commercial Usage (Baseless Claim) | Excitel Broadband

Hello, I woke up this morning and they have suspended my account. I called the support and they said "You have huge download in 4-5 days of connection installation and we think you are doing commercial usage of this connection". I think they meant to said, I'm re-selling this to other people...

broadband.forum

Netflix is not working on Excitel Broadband | Excitel Broadband

This started happening from 3pm today. Can someone check their speed on fast.com. On speed test my connection is giving 50mbps up and down. But on fast.com it's 10 Mbps down and 50up. Edit: ok this is definitely netflix. For some reason the server which I am getting on fast.com is Seattle, US...

broadband.forum

Excitel Broadband: What is the meaning of Lost Carrier, Lost Service, Admin Reset and User Request? | Excitel Broadband

Hello, I am new with Excitel Broadband. But I'm failing to understand the meaning of Lost Carrier, Lost Service, Admin Reset and User Request mentioned as the termination cause in the my.excitel.com session history log. Screenshot: P.S.: Screenshot is not mine, taken from friend.

broadband.forum

Excitel works fine on LAN but Frequently Disconnects on the Modem/Router (Checked 2 Modems Already) | Excitel Broadband

Hello, I have installed Excitel at home 2-3 days back and I've been facing Frequent Disconnects since the very first hour of installation. I have already tried multiple Modems/Routers to see the issue. > TP-Link TL-R470T I received a lot of disconnections on this including Lost Carrier, Lost...

broadband.forum

Excitel performance on Imgur | Excitel Broadband

I have been noticing this for a few weeks now. While browsing reddit, Imgur images are insanely slow to load on Excitel connectivity. Images hosted on reddit's own servers load practically instantly. This creates a rather annoying browsing experience. Anyone else noticing this? Imgur images...

broadband.forum

Original Post

Hello, Excitel is not working properly for me since last night. I'm getting fine speeds on the Speedtest.net but the surfing is super slow.

1. IBF is taking 10-30 seconds to load each page.
2. I was downloading Motorola Update for Android Phone, took more than 5 hours to download 1 Gb. (It was fast few days back).
3. All other websites are loading slow too.

Anyone of you are also facing same issues?

 

[vishalrao]

Did you contact your local team who installed the connection for you?

 

[Deleted member 63558]

@vishalrao It's happening since last night as it was heavy rain probably that's the reason. I've connection with Excitel for 1 month now.

I'll log the complaint if that would solve the issue.

I'm thinking to first see if anyone else is also facing such issue. I'm just not sure right now.

Because, speedtest.net is working fine and it's just the actual surfing and downloading is fucked up.

 

[Deleted member 63558]

P.S.: Even posting a reply on IBF takes 5 seconds or more. This is that pathetic.

 

[Deleted member 63558]

@Sushubh Are you facing the same issue (I want to know if it's the ISP or if there is some issue with IBF)?

 

[vishalrao]

IBF working fine for me. Like you said, probably the rain damaged some equipment in your area.

 

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[Deleted member 63558]

@vishalrao How can I make a case to prove them? Help me.

Because Speedtest.net is showing fine results.

 

[Deleted member 63558]

I'm seeing a lot of packet loss. ping google.com -t

 

[Deleted member 63558]

 

[Deleted member 63558]

Delete.

Internet is working so bad that message got reposted.

 

[Sushubh]

so all well at your end now considering you deleted that last post?

 

[Deleted member 63558]

That was the repeated post I deleted. It's still not working. Hardly getting 1Mbps and loads of packet loss.

EdgeRouter is continuously load balance shift to Airtel.

It's not even 1Mbos on Excitel to Excitel speedtest. (Multi and Single option shows same result)

 

[vishalrao]

Did you still not call your local people (LCO/vendor/whatever) yet? Don't tell them speedtest is OK, tell them internet is slow everywhere. Not much use posting here.

 

[Deleted member 63558]

I've made the complaint last nigh. I've sent them the screenshot of Ping Loss and Slow Speed (even on their own server of speedtest.net).

 

[Aakash Malhotra]

they dont see screenshots or any other proof that you attach pertaining to your problem.
this is how their cc work -

you create a ticket > call up cc and tell them that you have created a ticket > cc rep will check the problem via anydesk > then he will forward this to their xyz team that handles that particular issue > this team will again check your problem via anydesk > after they confirm it, they then will forward this to the repair guy at your lco > he may or may not check it via any desk but will try to fix it.

Edit - when they check via anydesk, they will ask you to directly insert the ethernet wire coming into your house to the lan port.
otherwise they try to pin issue on your router saying that your router is faulty or you need a gigabit router and other bullshit excuses.

all of this takes more than 2 days.

so if you want a quick solution, directly call the repair guy at your lco.

 

[Deleted member 63558]

LCO is not picking up the call.

Excitel to Excitel Speedtest.net (Multi) via. LAN Wire.