Excitel Broadband Review: Worst Internet Service Provider (With Screenshots)

ajgamer

[OP]
Regulars
Dec 28, 2014
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  1. There is no call/visit from the Excitel yet to fix the issue.
  2. There is no call from the Excitel yet.
  3. I'm still getting huge packet loss (20-30%) and very slow internet speeds (1-15Mbps).
  4. I came to know that LCO still doesn't have Engineer (I suspect).
  5. @philip marlowe is not just ready to come up online and take a look.
  6. It's the 7th Day (today) and the issues are not fixed.
Updated Screenshots:








Last 28 Days of Excitel:

31st Jan - 5th Feb : Speed Issues

9th Feb - 11th Feb: Speed Issues (Continued..)

13th Feb - 14th Feb: Speed Issues

16th Feb - 16th Feb: Connectivity Issue (Fiber Cut)

19th Feb - 19th Feb: Connectivity Issue (No Global Ticket)

25th Feb - 26th Feb: Connectivity Issu

26th Feb - Today (2nd March): Huge Packet Loss & Very Slow Internet Speed

19 out of 29 Days, Internet didn't work properly.
 
Last edited:

ajgamer

[OP]
Regulars
Dec 28, 2014
1,760
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It is 8 days since I've made the complaint about the High Packet Loss and Slow Speed with the Excitel, Excitel Nodal and the Local Teams.

But there is no fix/help/update so far. I called the support numerous of times but all they say is the repeated lines.



Last 28 Days of Excitel:

31st Jan - 5th Feb : Speed Issues

9th Feb - 11th Feb: Speed Issues (Continued..)

13th Feb - 14th Feb: Speed Issues

16th Feb - 16th Feb: Connectivity Issue (Fiber Cut)

19th Feb - 19th Feb: Connectivity Issue (No Global Ticket)

25th Feb - 26th Feb: Connectivity Issue

26th Feb - Today (4th March): Huge Packet Loss & Very Slow Internet Speed

21 out of 30 Days, Internet didn't work properly.
 

Shubham

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Jun 17, 2018
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At this point I think its better for you to switch ISPs.
 


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ajgamer

[OP]
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Dec 28, 2014
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I would have switched if I had option. I talked to 10 ISPs in last 3 days but only Hathway and Excitel are available here.

I visited the known-shopkeepers to ask if there is anyone who provides internet. But there is no.
 

ajgamer

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Dec 28, 2014
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^ Yeah, I visited him. But, he doesn't provide Internet Services. He only provides Cable TV. He used to provide before but now he doesn't.
 


ajgamer

[OP]
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Dec 28, 2014
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I've just came to know that LCO doesn't have Technician anymore (Second Time).

It is 8 days since I've made the complaint about the High Packet Loss and Slow Speed with the Excitel, Excitel Nodal and the Local Teams.

But there is no fix/help/update so far. I called the support numerous of times but all they say is the repeated lines.



Last 28 Days of Excitel:

31st Jan - 5th Feb : Speed Issues

9th Feb - 11th Feb: Speed Issues (Continued..)

13th Feb - 14th Feb: Speed Issues

16th Feb - 16th Feb: Connectivity Issue (Fiber Cut)

19th Feb - 19th Feb: Connectivity Issue (No Global Ticket)

25th Feb - 26th Feb: Connectivity Issue

26th Feb - Today (4th March): Huge Packet Loss & Very Slow Internet Speed

21 out of 30 Days, Internet didn't work properly.


@philip marlowe I hardly have 3-4 days left for my rene
 

ajgamer

[OP]
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Dec 28, 2014
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^ I've been paying online (since it was my first renew).

What happens when I don't pay for the Excitel (Don't renew)?

@Sushubh Does Excitel Team or someone calls for the renew or something like this?
 

ijsa

Regular
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May 3, 2008
1,697
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I would have switched if I had option. I talked to 10 ISPs in last 3 days but only Hathway and Excitel are available here.

I visited the known-shopkeepers to ask if there is anyone who provides internet. But there is no.
location......

I am using Triple Play....... it is good and most probably available all over Delhi.

 
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