Excitel Broadband Pathetic
I am the most frustrated customer of excitel broadband. My only recommendation is DO NOT buy its services. It is a waste of money and time. Literally, they are cheaters. Because they will promise for a high quality of speed with almost zero down time. B trust me I have lost almost five thousand rupees and impacted my important work. I have been raising the complais in their tool called myexcitel but no kidding without resolving the issue, without visiting customers, even without talking to the customers, they close the ticket. When customer reopens the ticket "turn around time" (TAT) is set to zero it means your ticket is now automatically becomes a new one and again it gives 48 hours time period to acknowledge it.
I have spoken to many many customer care executives, technical team, team lead, manager in Hyderabad and even 2 times in Delhi (considering Delhi is head office) but believe me no help from anyone. All are liars.
Do not take this company’s services, even it is free.
I am the most frustrated customer of excitel broadband. My only recommendation is DO NOT buy its services. It is a waste of money and time. Literally, they are cheaters. Because they will promise for a high quality of speed with almost zero down time. B trust me I have lost almost five thousand rupees and impacted my important work. I have been raising the complais in their tool called myexcitel but no kidding without resolving the issue, without visiting customers, even without talking to the customers, they close the ticket. When customer reopens the ticket "turn around time" (TAT) is set to zero it means your ticket is now automatically becomes a new one and again it gives 48 hours time period to acknowledge it.
I have spoken to many many customer care executives, technical team, team lead, manager in Hyderabad and even 2 times in Delhi (considering Delhi is head office) but believe me no help from anyone. All are liars.
Do not take this company’s services, even it is free.
