Excitel Broadband: Has your LCO upgraded local network to Fiber to handle additional load?

john_dud

[OP]
Regulars
Mar 13, 2017
138
31
Here's their latest excuse.
Dear Subscriber,

Thanks for writing us, We are deeply apologies for this inconvenience caused to you. As per your concern we would like to inform you that as per our local service operator , right now they have some local issue at your end, and as per them they will upgrade their network within next 1-2 week. so we requested you to kindly wait for this time period we will surely resolve this. We again sorry for this inconvenience

For more kindly revert us

Thanks for choosing Excitel
 

Sagar Jain

Member
Jan 21, 2015
85
12
Delhi
lol @john-dud same
my lco said he is upgrading it to fibre network from the past month and still nothing and those frequent drops still continuing

he also said excitel gonna drop the price even more in delhi
don't know if it's true
 

john_dud

[OP]
Regulars
Mar 13, 2017
138
31
lol @john-dud same
my lco said he is upgrading it to fibre network from the past month and still nothing and those frequent drops still continuing

he also said excitel gonna drop the price even more in delhi
don't know if it's true
And now they backtracked. It went from 1-2 weeks to 2-3 weeks.
Dear Subscriber,

Thanks for writing us, We are deeply apologies for this inconvenience caused to you. As per your concern we would like to inform you that as per our local service operator ,right now they have some local issue at your end, and as per them they will upgrade their network within next 2-3 week. so we requested you to kindly wait for this time period we will surely resolve this. We again sorry for this inconvenience

For more kindly revert us

Thanks for choosing Excitel
 


Aakash Malhotra

Regulars
Aug 13, 2013
427
86
new delhi
well i doubt , my lco will ever upgrade to fiber network .

but john , if your lco is indeed moving to fiber network then i guess it will be worth the wait for you. once he goes fiber, all the issues should get fixed on its own . so i would say , have patience
 

john_dud

[OP]
Regulars
Mar 13, 2017
138
31
They said they resolved all speed related issues but apparently they didn't as shown by the speedtest results below, waiting for their latest excuse.




 

ngrhd

Regulars
May 14, 2016
155
38
LCO said that they have already dropped other ISPs from their offering because no other ISP provides such cheap service and according to him fiber has been laid, but will take another month to migrate.
He himself said running internet on copper is indeed very costly and that they would shift to fiber very soon. He also adviced me to stay on the 50mbps plan since true 100mbps won't be attainable on his network yet.
I'm averaging around 30mbps down and almost 50mbps up for past one month.
 


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john_dud

[OP]
Regulars
Mar 13, 2017
138
31
So Excitel CSE said they won't be helping if you don't get good speeds on other speedtest servers as long as you get good results on Excitel server. He also ensured that the line has been upgraded in my area and all speed issues have been resolved, I'm still running speedtests on hourly basis on my pi and will reopen my ticket as soon as I see low speeds which I'm sure I will because it's weekend.
 

Aakash Malhotra

Regulars
Aug 13, 2013
427
86
new delhi
LCO said that they have already dropped other ISPs from their offering because no other ISP provides such cheap service and according to him fiber has been laid, but will take another month to migrate.
He himself said running internet on copper is indeed very costly and that they would shift to fiber very soon. He also adviced me to stay on the 50mbps plan since true 100mbps won't not be attainable on his network yet.
I'm averaging around 30mbps down and almost 50mbps up for past one month.
wow. good thing your lco knows what fiber is. good days await you my friend.
 

john_dud

[OP]
Regulars
Mar 13, 2017
138
31
So looks like my LCO has actually fixed all speed related, didn't choke this weekend.

Results of last 24 Hours
Code:
https://pastebin.com/wbje2stV
Latest taken now
 
Last edited:
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