-
Amazon Deals - ToS - Warp
Excitel Broadband - First Day Issue (Need Help)
D
Deleted member 63558
How many pair does your cat 5 has?
4 or 2
4 or 2
D
Deleted member 63558
Yes, Excitel connection is disconnecting again and again. And at that time only load-balancer connects to the backup. Releases the back up as soon as Excitel is back.
EWAN is Ethernet of Excitel.
WAN2 is Airtel as Backup.
@achaudhary997 @Sushubh What could be the reason for this frequent disconnection?
Also, How many pair wire does your excitel wiring has in it?
EWAN is Ethernet of Excitel.
WAN2 is Airtel as Backup.
@achaudhary997 @Sushubh What could be the reason for this frequent disconnection?
Also, How many pair wire does your excitel wiring has in it?
Excitel/Local LCO gave me a CAT5e cable with 8 wires (4 pair) in them.
As far as why is it failing it requires you to dig deeper in the load balancer. In my case in the edgerouter the load balancer checks for ping.ubnt.com and if its not reachable it will switch to the other network.
The problem can be that the server which the load balancer is used to check whether the connection is up or not may not be reachable through excitel (highly likely because sometimes their DNS doesn't work because of which some sites are not reachable).
You can try and manually pinging the server if you can get the name of the server which the load balancer is using.
As far as why is it failing it requires you to dig deeper in the load balancer. In my case in the edgerouter the load balancer checks for ping.ubnt.com and if its not reachable it will switch to the other network.
The problem can be that the server which the load balancer is used to check whether the connection is up or not may not be reachable through excitel (highly likely because sometimes their DNS doesn't work because of which some sites are not reachable).
You can try and manually pinging the server if you can get the name of the server which the load balancer is using.
D
Deleted member 63558
I understand. Well mine has given me the 4 wires (2 pair) only.
I am pinging 8.8.8.8 and 8.8.4.4 (Google's DNS) which are reachable by Excitel.
But if you notice, Load Balancer shifts to Backup WAN 2 when WAN 1 is down.
I am right now using dedicated modem for the excitel wire and there I am able to actually track the Excitel Link Down and Up.
Whenever the link goes down there, load balancer shifts to WAN 2.
Whenever the link goes up on the modem, load balancer shifts back to Wan 1. @achaudhary997
I am pinging 8.8.8.8 and 8.8.4.4 (Google's DNS) which are reachable by Excitel.
But if you notice, Load Balancer shifts to Backup WAN 2 when WAN 1 is down.
I am right now using dedicated modem for the excitel wire and there I am able to actually track the Excitel Link Down and Up.
Whenever the link goes down there, load balancer shifts to WAN 2.
Whenever the link goes up on the modem, load balancer shifts back to Wan 1. @achaudhary997
D
Deleted member 63558
@achaudhary997 Are they responsive enough to solve the concern or their support is shit?
Because my LCO is not that good I know.
Also, Which area are you from and how much did you pay for your wiring?
Because my LCO is not that good I know.
Also, Which area are you from and how much did you pay for your wiring?
D
Deleted member 63558
@achaudhary997 Okay. I paid the same though. This less wire pair in the wire could be the reason for this frequent disconnection?
i have only 4 pair of wire in my cabling and it doesnt affect speed or causes disconnections or causes packet loss.
i am having speed issues which i believe is due to server issue at my lco. I am getting only 3-5Mbps .
but when my net was working fine, i was getting full 75Mbps download and around 85Mbps upload.
i am having speed issues which i believe is due to server issue at my lco. I am getting only 3-5Mbps .
but when my net was working fine, i was getting full 75Mbps download and around 85Mbps upload.
lco would probably ignore any complaints other than a down network. if the linesman person is good, he might be able to recheck connections on the line coming to your house. other than that i have no idea what can be a solution for packet loss.
check the my excitel backend if there is any update on the status of excitel fiber. hope that it lands in your area soon. use the network for what it is good for at the moment which is raw speed. use it for downloads and streaming which should work fine with minor packet loss.
if you know neighbors who are also using excitel, check their network and see if they also have the same problem. if they do, it is a problem at the backend (or the line if you are on the same lane). if their connection is packet loss free... it should be easier to diagnose and fix i guess?
check the my excitel backend if there is any update on the status of excitel fiber. hope that it lands in your area soon. use the network for what it is good for at the moment which is raw speed. use it for downloads and streaming which should work fine with minor packet loss.
if you know neighbors who are also using excitel, check their network and see if they also have the same problem. if they do, it is a problem at the backend (or the line if you are on the same lane). if their connection is packet loss free... it should be easier to diagnose and fix i guess?
D
Deleted member 63558
Well, right now the issue is more than the packet loss for me. Since, at this point it disconnecting as if it's a shitty ADSL connection.
In last 2 hours it has been disconnected more than 30 times now.
Something like this on the modem log page. (Full Log:
Source
)
I seriously have no idea.
No, Wireman is not good. He is lazy and talks rudely.
Could you tell me if this issue can be caused because of the less pair of wire in the ethernet?
Because, generally ethernet has 4 pairs (8 wires) but this one has 2 pairs (4 wires).
Excitel Session looks like this: (This is half page)
In last 2 hours it has been disconnected more than 30 times now.
Code:
2 2018-12-19 22:44:40 SYSTEM Notice EWAN link up
3 2018-12-19 22:44:39 PPP Warning ppp1 LCP down
4 2018-12-19 22:44:39 PPP Error ppp1 LCP down
5 2018-12-19 22:44:39 PPP Error ppp1 User request
6 2018-12-19 22:44:37 SYSTEM Notice EWAN link down
7 2018-12-19 22:44:34 SYSTEM Notice EWAN link up
8 2018-12-19 22:44:30 SYSTEM Notice EWAN link down
9 2018-12-19 22:43:23 PPP Error ppp1
10 2018-12-19 22:43:22 SYSTEM Notice EWAN link up
11 2018-12-19 22:43:20 PPP Warning ppp1 LCP down
12 2018-12-19 22:43:20 PPP Error ppp1 LCP down
13 2018-12-19 22:43:20 PPP Error ppp1 User request
14 2018-12-19 22:43:18 SYSTEM Notice EWAN link downSomething like this on the modem log page. (Full Log:
Source
)
I seriously have no idea.
No, Wireman is not good. He is lazy and talks rudely.
Could you tell me if this issue can be caused because of the less pair of wire in the ethernet?
Because, generally ethernet has 4 pairs (8 wires) but this one has 2 pairs (4 wires).
Excitel Session looks like this: (This is half page)
my original cabling was four wires iirc... very thin blue colored. it got damaged one day when a tall truck passed through the road and basically fucked up the entire wiring coming from the pole to my house.
the linesman guy asked me if i wanted better quality cable. paid him for a thicker cable which i assume has more wires inside. but it did not really made any difference to stability of speed. should really not matter for 100mbps and slower plans. but i am not a networking expert.
my connection was also quite shitty during the early days. took around a week to stabilize. but then excitel was new in the area so i was one of their first customers around here. i assume excitel has existed for a while in your area?
file complaints through my excitel backend. it might not make a difference. but they still should know that the network in your area is not working optimally.
and again... try finding excitel customers in your locality and check with them if they are facing the same issues. if this is a widespread problem, there is less chances that it would be fixed.
the linesman guy asked me if i wanted better quality cable. paid him for a thicker cable which i assume has more wires inside. but it did not really made any difference to stability of speed. should really not matter for 100mbps and slower plans. but i am not a networking expert.
my connection was also quite shitty during the early days. took around a week to stabilize. but then excitel was new in the area so i was one of their first customers around here. i assume excitel has existed for a while in your area?
file complaints through my excitel backend. it might not make a difference. but they still should know that the network in your area is not working optimally.
and again... try finding excitel customers in your locality and check with them if they are facing the same issues. if this is a widespread problem, there is less chances that it would be fixed.
Similar threads
