Excitel Broadband - Crappy Customer Service

spsneo

Member
[OP]
Mar 4, 2013
25
7
Delhi
Hi,

I have been using Excitel broadband for a while. Their service is pretty crappy. It is very irregular. It gets disconnected often (PPPoE error or wan not connected error). And their customer care always say that they have TAT of 24 hours for any resolution. Its becoming nightmare for me. Planning to switch back to Airtel broadband.

PS: Their speed is good when connected. But frequent disconnection is a huge issue and their turn around time is another.
 

Notam

Regular
Regulars
Dec 21, 2007
297
5
Customer Service had been discussed many times before also. They are Good for Nothing.
 

manu1991

Ancient Philospher
Regulars
Dec 9, 2006
7,332
1,428
Delhi


My experience has gone from bad to worse. They don't even bother responding to tickets. The LCO has turned off his phone.
 

igloo

Not just Internet.
Regulars
Sep 5, 2008
2,405
530
New Delhi
why not opt for ACT is available in most of Delhi. No dns loss, no downtime. plans are costly but no involvement of LCO at all.
 


ijsa

Regular
Regulars
May 3, 2008
1,717
182
Moved out of Excitel long time ago...... looking for greener pastures...

To TriplePlay then In digital broadband.... but then my LCO remains same...... as he is next door, in case of any fault, it is sorted out fast...
 

ajgamer

Regulars
Dec 28, 2014
1,778
241
Could you just send me the details so that I could ask?

I don't see any templates though.

I am at North Delhi
 

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