Excitel Account Suspended for Commercial Usage (Baseless Claim)

ajgamer

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Dec 28, 2014
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Hello, I woke up this morning and they have suspended my account. I called the support and they said "You have huge download in 4-5 days of connection installation and we think you are doing commercial usage of this connection".

I think they meant to said, I'm re-selling this to other people?



I was already very upset with the frequent disconnection which I fixed myself on my own without any help from the Excitel. And, Now they wrongfully suspended the account.

Why I would do this practice? I don't have time to do such cheap business practice.

@Sushubh Any help in this case?

Usage is high because I was downloading games from the Steam Games to test the speeds and connection stability because I was facing 1 disconnection per minute. And I fixed the issue myself and there was no help from Excitel. Read More Here: Excitel works fine on LAN but Frequently Disconnects on the Modem/Router (Checked 2 Modems Already) | Excitel Broadband

P.S.: I regret the decision of going with them. Seriously, this company has no fine sense of thinking.
 
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ajgamer

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Dec 28, 2014
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Yes @Sai I was downloading because I was checking the connection. (I had 1 disconnect per minute since the installation). So, to check that out, I had downloading running on Steam Games. All I was doing this to fix the connection myself because Excitel Support wasn't helping.

Since yesterday, I am seeing stable connection so I have stopped the downloading. (So my usage of yesterday should not be more than 30 Gb)

P.S.: I am 100% not doing any commercial usage of this connection and not reselling to anyone. I clearly have no time to do such cheap business tactics.

Edit: Excitel works fine on LAN but Frequently Disconnects on the Modem/Router (Checked 2 Modems Already) | Excitel Broadband

This is my thread of troubleshooting.
 


manojrk

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Nov 14, 2012
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ISP's identify the number of devices connected to their network by looking at TTL value in IP packet header. Did you have 10+ devices connected? How much data did you actually download/upload in the last 4-5 days?
 
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ajgamer

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@manojrk I might have more than 10+ Devices. I have myself owning 3 Mobile Phones + iPad + PC and Laptop. But I'm 100% using it for the home usage at the home address and there is no commercial activity involved.

It might have crossed somewhere 500Gb in the testing probably 700Gb (I can only confirm if I have the access to the account stats but that I don't have since they suspended).

But since yesterday I was seeing stability in the connection, so it's 30 Gb for yesterday only (Usage dropped as connection fixed, I stopped downloading).
 

manojrk

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Nov 14, 2012
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Yeah, that might be the reason then. ISP's don't realize that it is normal for a family to own 10+ devices in 2018. I've heard even big ISP's like Hathway don't like having more devices connected to their network.

I'd suggest you to contact their nodal officer or appellate authority. I doubt regular cc has any say over account suspension.
 


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ajgamer

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Dec 28, 2014
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@manojrk I have Hathway with me and I moved to Excitel because of poor services of Hathway but trust me, Hathway never took such actions (using same number of devices).
 

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