Excessive data usage problem with Reliance JioFi Router

[Zahid]

But many perhaps do not know the problem with the Jio fi router. I have been facing this problem. The router is ON. But all my of the devices connected to it by wifi are closed, or shut down,
And I get the report that my days data usage has been consumed.
This happens every now and then. I have complained so amny many times. Written detailed e mails , attaching their data usage charts , and certifying that it was not used by me at those times .
But I get no satisfactory answer. .I have changed my pass word too. But this problem continues.
Can any one share similar experience here ?
Zahid

 

[hrishi.baba]

No problem here.

 

[Deep Saha]

no problem here...

 

[Zahid]

But how do I solve the problem ? There is no help coming from Jio people. I have changed the PW in thr wifi router. I heard some say that ""WPS"" setting has to do something with it. It is in the OFF mode any way. Is there some setting like WPA 2 I was reading about that might prevent the pilferage of data from my account.
Or If any one knows a contact in the JIO where I can get some help on this
Thanks
Zahid

 

[vishalrao]

Can you check if all/any of your devices are doing auto software update downloads?

Usually this is the default setting in most OS (windows, iPhone, android etc) and it consumes a lot of data at regular intervals. Since you wrote in first post "this happens every now and then".

 

[Supriya Mishra]

Yes.. Definitely the problem by Mr. Zahid is very accurate. My jio fi router also consumpes high speed data of 2 GB with in just 15 minutes. It happens regularly once in a week. I contacted to Jio support team but they are reluctant to accept their fault moreover they insist that consumer is telling perfectly lie. I am completely helpless. I just purchased jio router in March 2017 .... I also demand for a replacement but they refused to do so...Jio fi doesn't not support any other SIM of any operators ... Really completely waste of hard earned money.I think I can port out from Jio but then Jio fi will be turned into a paper weight. Suggestions are solicited. Thanks

 

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[socrates]

Just adding my two pie's worth if any of you are using a device with win 10 please remember we have very little/no control when it does the s/w updates plus auto update in phones could be another reason. As a thumb rule follow this.
Change SSID: Don't use your name/flat no. (or whatever which can be connected to you) for this
802.11 Mode: If your devices are all on 'N' then select only 'N'
Wireless Security: Use WPA2-PSK
Wireless Encryption: Use AES
Security Key: Use a v long one